Lowongan Kerja Jakarta Pusat Posisi Customer Service Inbound Staff di PT Chubb General Insurance Indonesia

Info Loker

Perusahaan	PT Chubb General Insurance Indonesia
Posisi	Customer Service Inbound Staff
Tempat	Jakarta Pusat
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Responsibilities:

• Interact with customers to provide information in response to inquiries about products, services, claims, billing etc. and to handle and resolve complaints.
• Follow established guidelines and SOPs to respond to customers’ inquiries and resolve concern in an accurate, timely, empathetic and professional manner.
• Ability to work in one or multiple queues/skill sets over various customer contact channels.
• Ability to quickly learn and utilize multiple systems to handle customer inquiries and requests.
• Continually maintain working knowledge of all company products and services.
• Accurately document contacts and follow-up actions in accordance with established guidelines.
• Analyse issues and recommend alternate solutions to ensure effective resolution.
• Escalate issues to management when required.
• Be a team player and contribute to service excellence delivery by achieving set KPIs in productivity and quality.

Requirements:

• Bachelor of Arts in any major
• At least 1-year experience in a Customer Service role in financial institutions, preferably banking and/or insurance, however we will consider fresh graduates with passion in servicing others
• Sufficient English language proficiency both written and oral
• Willing to work with dynamic shifting times both within and outside normal business hours and days.
• Excellent communication skills and phone courtesy, ability to understand customer’s requirements quickly and convey messages to customers in clear and concise manner
• Warm, empathetic and cheerful personality
• Able to maintain consistent positive attitude when handling challenging customers and in general
• MS Office proficiency

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Asuransi
• Ukuran Perusahaan: 501 - 1000 pekerja
• Waktu Proses Lamaran: 28 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Tip, Asuransi kesehatan, Waktu regular, Senin - Jumat, Formil (contoh: Kemeja + Dasi)
• Lokasi: KEM Tower