Lowongan Kerja Jakarta Pusat Posisi Customer Service Executive di AGENSI PEKERJAAN LEWIS TALENT CONSULTING SDN. BHD.

Info Loker

Perusahaan	AGENSI PEKERJAAN LEWIS TALENT CONSULTING SDN. BHD.
Posisi	Customer Service Executive
Tempat	Jakarta Pusat
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	D3 (Diploma), D4 (Diploma), Diploma Pascasarjana, Gelar Professional, Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 900
Gaji Max	Rp. 1.400

Overview

The incumbent is responsible for assisting the Customer Service Department or team in the facilitation, coordination, implementation, execution, control, and completion of each customer service project for the business need; while remaining aligned with strategy, commitments and goals of the organisation.

This role requires one who is detailed-oriented and people-oriented to solve problem. If you’re an excellent communicator, capable & passion in customer service-related job, we would love to hear from you.

Key Responsibilities

The position requires strong attention to customer relations, interactive communication skill and problem-solving ability.

• Responds to live chats and social apps professionally and answer customers’ enquiries.
• Ensure proper follow up on customers’ request via calls, live chats or social apps when required.
• Acquire detailed knowledge, understand the operation, and collaborate with required parties and department to resolve customer issue and promote good customer experience.
• Handle customer complaints, to provide appropriate solutions and alternatives within the time limit.
• Providing customized and personalized to each customer.
• Listen to customer feedback, provide analysis on the root cause and channel the feedback to related department.
• Be part of the team contributing on premium services by reporting on daily incident, customer behaviours and trends.
• Acquiring a thorough understanding of key customer needs and requirements.
• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Perform customer retention and service recovery whenever required.

Key Requirements

• Minimum of 3-years’ experience in any customer service industry, preferable in a virtual environment or 2-years’ experience in premium customer servicing.
• Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
• Ability to multi-task, prioritize, and manage time effectively.
• Creative thinking and problem-solving skill.
• Agree to sign a confidentiality agreement to protect customer and company benefits.
• Required system: Windows Operating System.
• Familiar with CRM systems and practices.
• Excellent command in spoken and written in Bahasa Indo with English communication skills.
• Willing to work 10 hours a day, with 8 rest days a month on shifting schedule.
• Willing to relocate to other countries.

Benefits

• Travelling cost to be bear by company – First air ticket for relocation – Visa costs.
• Accommodation provided (private hostel).
• Spacious & cosy hostel, housekeeping provided on daily basics. (Laundry service included).
• Utilities expenses will be covered partially by the Company (Wi-Fi included).
• Min twenty-five (25) days Annual Leave per annum.
• After probation increment based on performance.
• Bonus pay out (Quarterly), based on performance.
• Annual festival celebrations and gifts.
• Meal allowance.
• Medical coverage.
• Optical & dental subsidy.
• Friendly working environment.
• Festival and birthday celebration. 

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Manajemen/Konsulting HR
• No. Registrasi: 1509727H
• No. EA : MAICSA7066750
• Ukuran Perusahaan: 1- 50 pekerja