Lowongan Kerja Cikarang Utara Posisi Customer Service Executive di #LI-JT1

We are seeking a highly motivated Customer Service Executive to join our team and play a key role in ensuring customer satisfaction and order fulfillment. You will be responsible for managing the entire Order-to-Invoice process, collaborating with various teams to deliver exceptional customer service and maintain On-Time In-Full (OTIF) performance.

Customer Engagement:

• Serve as the primary point of contact for assigned accounts, building strong relationships and understanding their needs.
• Partner with Sales and other departments to develop strategic account plans and drive customer success.
• Effectively manage customer inquiries and complaints, ensuring timely resolution and corrective action.

Order Management:

• Process customer purchase orders and create accurate sales orders within the system.
• Collaborate with Warehouse and Transport Planning teams to ensure efficient delivery scheduling.
• Manage export orders, coordinating with overseas customers, Supply Planning, and Export/Import teams to determine Material Availability Dates (MAD) and arrange deliveries.
• Ensure adherence to all procedures and documentation requirements for export orders.
• Monitor billing invoices and collaborate with the Customer Service Administrator for any necessary debit or credit memos.

Supply Engagement:

• Work closely with Supply Planners and the Material Call Off (MCO) team to address order-related issues and guarantee supply plans for each order line.
• Collaborate with the Quality Assurance team on customer complaints related to product quality.
• Perform additional duties as assigned.

• Minimum Bachelor’s degree in Business or a related field.
• Minimum 5 years of experience in customer service, with at least 3 years in an export/import role.
• Experience working in a manufacturing environment is a plus.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• Experience with SAP is highly desirable.
• Excellent communication and presentation skills, with the ability to represent the company professionally and positively.
• Strong organizational and time management skills.
• Team player with a proactive and customer-centric approach.
• Ability to work independently and handle multiple tasks accurately and efficiently.