Lowongan Kerja Jakarta Pusat Posisi Customer Service Executive di SG Global Support Services

Info Loker

Perusahaan	SG Global Support Services
Posisi	Customer Service Executive
Tempat	Jakarta Pusat
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Diploma Pascasarjana, Gelar Professional, Sarjana (S1), SMU/SMK/STM
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

JOB PURPOSE

• Manage inbound and outbound calls professionally, efficiently and with good communication skills
• Ability to communicate clearly and professionally, both verbally and in writing
• Highly developed sense of integrity and commitment to customer

satisfaction

• Resolve customer service enquiries and issues promptly, ensure effective and timely follow up
• Receives processes and verifies the accuracy of application from

customers utilising the organizations internal CRM system

KEY ROLES & RESPONSIBILITIES

• To ensure calls are completed for Telco / Charities
• To assist other members on any issues
• Provides back-up support to other group members in the performance of job duties as required
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• To raise issues as and when they arise
• Performs other related duties as assigned by management

EDUCATION / QUALIFICATIONS

• Candidate must possess at least a Diploma/Degree Holder
• Preferably with at least 1 year of working experience in customer service / call centre industry
• Fresh graduates are welcome
• Good communication skills over the phone. Fluent in English is a plus
• Computer literacy is essential, especially in MS word and Excel

ANY OTHER ATTRIBUTES

• Mature, resourceful, tactful, and diplomatic with excellent listening skills
• Self-motivated individuals with integrity, drive to achieve targets and possess good organizational skills
• Can perform as a team and under pressure

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Call Center/IT-Enabled Services/BPO
• No. Registrasi: 841626-T
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 12 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Waktu regular, Senin - Jumat, Company Trip, Optical, Group Insurance, Business Ready