Lowongan Kerja Yogyakarta Posisi Customer Service Executive – Immediate Hiring di IGT Solutions

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Perusahaan	IGT Solutions
Posisi	Customer Service Executive - Immediate Hiring
Tempat	Yogyakarta
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Call Center (Call Center & Layanan Konsumen)
Gaji Min	Rp. 3.075.000
Gaji Max	Rp. 4.175.000

Responsibilities:

• Handle user complaints which manifest as incoming tickets in resolution tools.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Exceed customers’ expectations in terms of service quality and accuracy of information.

• Work collaboratively in a team to achieve required KPI elements and SLA targets.

• Acknowledge and resolve customer complaints through various communication channels.

• Keep records of customer interactions, transactions, comments, and complaints.

• Provide feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and deliver professional customer support.

Requirements:

• Minimum 1 year of experience as a Contact Center/Customer Service Agent.

• Required languages: Strong proficiency in English and Bahasa Indonesia (spoken and written).

• Must be willing to work on a 24/7 rotational shift.

• 5 working days, 9-hour shift inclusive of 1-hour break and short breaks.

• Full training program will be provided for new hires.

• Must be willing to commute and work in Yogyakarta City (WFO).

• High commitment to quality and strong focus on customer satisfaction.

Benefits:

• 5 working days.

• Medical coverage (BPJS Health Care).

• BPJS Manpower.

• Attractive annual leave entitlement.

• Attractive incentive scheme.

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