Lowongan Kerja Jakarta Barat Posisi Customer Service – Itel Smartphone di PT Carlcare Service Ila

PT. Carlcare Service Ila is part of the Transsion Groupis committed to becoming the most popular provider of smart devices and mobile services for consumers in global emerging markets. The company is best known for its high-quality multi-brand smart devices. Mobile phones are its core products, while it also offers mobile Internet services based on a self-developed operating system. Transsion’s brand portfolio comprises leading mobile phone brands in emerging markets, including TECNO, itel and Infinix, as well as Carlcare for after-sales services, oraimo for smart accessories, and Syinix for home appliances.

Mobile Phone Business:

Transsion has made technology innovation one of its core strategies. Transsion has R&D centres in Shanghai, Shenzhen and Chongqing in China. By the end of 2021, Transsion has 2,845 R&D staff. By continuously increasing R&D investment, Transsion has strengthened its differentiated product competitiveness and expanded its competitive advantage in localized technology innovation in emerging markets to improve user experience and create value for consumers.

Based on the needs of local users, Transsion has conducted extensive technology research in the fields of AI voice recognition and visual perception, dark-complexion photography technology, intelligent charging and super power saving, cloud system software, intelligent data engine, 5G communication, new hardware materials and OS system. For the past few years, Transsion continued to make breakthroughs in the field of photography, and won the Track 5 in CVPR 2020 LIP Challenge and Wu Wen Jun AI Science & Technology Award. A number of proposals for computational photography standard driven by Transsion were successfully approved by ITU-T.

Mobile Internet Business:

Transsion branded phones are equipped with an intelligent operating system based on secondary development and deep customization of the Android system platform, including HiOS, itelOS, and XOS (Transsion OS). Currently, Transsion OS is a mainstream operating system in global emerging markets including Africa. Within Transsion OS, the company has developed an app store, advertising distribution platform, phone master, and other related tools and applications. According to The AppsFlyer Performance Index XII released in March 2022, Transsion Mobile Internet ranked No. 2 in the global growth index.

At the same time, Transsion has established strategic partnership with leading Internet companies such as Netease, Tencent to develop and incubate mobile Internet products. This cooperation has generated several apps with more than 10 million monthly active users by the end of 2021, including African music streaming platform Boomplay, newsfeed Scooper, integrated content distribution platform Phoenix, etc.

IoT Business:

In addition to the mobile phone business and mobile Internet business, Transsion IoT business is also gradually developing. Based on its leading position in emerging markets, Transsion has deepened its multi-brand strategy by launching oraimo, a smart accessories brand, and Syinix, a home appliance brand. While vigorously developing offline business channels, it actively expands online channels with strong multi-brand strategy progress. At the same time, TECNO, itel and Infinix also began to expand their product categories, and launched mobile phone accessories, smart wear, TWS, laptop, TV, etc.

Overseas Layout:

Transsion has established manufacturing facilities in several countries and regions, including China, Ethiopia, India, Bangladesh and so on. Moreover, Carlcare, Transsion’s after-sales service brand, has more than 2,00 service contact points (including third-party cooperation points) to provide professional and efficient after-sales service to its customers. Carlcare is a major electronic and home appliance product-service solution provider in emerging markets.

Currently, Transsion has a global sales network covering more than 70 countries and regions worldwide, including Nigeria, Kenya, Tanzania, Ethiopia, Egypt, India, Pakistan, Bangladesh, Indonesia, Philippines, and Colombia.