Lowongan Kerja Cikarang Pusat Posisi Customer Service di PT Dachin Etech Global

Info Loker

Perusahaan	PT Dachin Etech Global
Posisi	Customer Service
Tempat	Cikarang Pusat
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Berhadapan dengan Konsumen (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Qualifications:

• Have proven minimum 1 year of e-commerce customer service operations

• Good communication skills – verbal and written, listening skills

• Must be able to speak English actively

• Attention to detail and accuracy

• Familiar with the basic process and basic knowledge of shopping platforms

• Adaptability, initiative, and stress tolerance

• Willing to be placed in the Cikarang Pusat, Kab. Bekasi.

Responsibilities

• Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure.

• Analyse and investigate the problem/barrier that occurred in the transaction process.

• Handling the after-sales inquiries in accordance with after-sales requirements and procedures.

• Manage the after-sales evaluation in a timely manner, and follow up the adverse evaluation within two working days.

• Record and promptly follow up on the after-sales problems by liaising with the relevant Department/function according to each complaint.

• Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make a list, and analyze the feedback in after-sales service. According to the data and information, Customer

• Service Executive shall report to the Customer Service Manager to ensure the quality of pre-sales services.

• Maintain communication and provide necessary information on the delivery process to the Customer.

• Regularly send promotion messages to old customers based on actual store content.

• Make a list and analysis regarding the problem and improvement on the methods in Customer relationships and provide constructive feedback for improvement to the Customer Service Manager.

Benefit Packages

• Competitive salary and benefit packages.

• BPJS Kesehatan and BPJS Ketenagakerjaan

• Lunch catering provided.

• 5 Working days and 2 Off days.

• Position allowance.

• Performance Allowance and Performance Bonus.

• Additional Monthly Rewards.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Retail/Merchandise
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 17 hari
• Tunjangan dan Lain-lain: Tip, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja), Provide Meal
• Lokasi: GIIC