Lowongan Kerja Jakarta Raya Posisi Customer Service Coordinator di Time International

Info Loker

Perusahaan	Time International
Posisi	Customer Service Coordinator
Tempat	Jakarta Raya
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job Descriptions:

• Act as the first line of contact in addressing clients’ queries and needs; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed
• Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value
• Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, and personalized assistance
• Demonstrate sound understanding and knowledge of CHANEL’s products and services to be able to address general queries
• Ensure clear and complete handover or escalation of cases from Customer Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients
• Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaigns)

Job Requirements:

• Minimum of 2 years experience in customer service for an e-commerce business, preferably a marketplace or consumer products.
• Strong E-business background (Local or International) and understanding of Shopify is an advantages
• Demonstrated customer care experience and the ability to proactively address clients’ needs and resolve issues
• Outstanding written and verbal English and Indonesian communication skills, great phone etiquette, and elevated speech
• Good understanding of luxury business operations
• Strong personal interest in fashion, beauty, and lifestyle

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Retail/Merchandise
• Ukuran Perusahaan: 1001 - 2000 pekerja
• Waktu Proses Lamaran: 26 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Tunjangan Pendidikan, Tip, Asuransi kesehatan, Pinjaman, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)