Lowongan Kerja Semarang Posisi Customer Service Coordinator di Sherwin-Williams Services (Malaysia) Sdn Bhd

RESPONSIBILITIES: 

1. Job Task：
   ORDER MANAGEMENT: 

• Enter order promptly and accurately
• Response to the customer in writing and state goods arrival time
• Communicate to sales / customer should there be any issue with order
• Follow up on delivery status 
• Tracking on outstanding orders
• Handling of invoices and credit note to the customer on weekly basis 

2.Job Task：

IN-DOOR SALES SUPPORT:

• Communicating courteously with technicians and sales representative
• Handling non-stock inventory
• Handling of sample orders 
• Handling ppe for technicians

3.Job Task:

COMPLAINT HANDLING :

• Analyzing the situation, compile related documents and login in complaint in system.
• Follow up on complaint and provide solution and corrective action to the customer based on findings and conclusion provided by pic. 
• Arrange for return and replacement

 4.Job Task：

DOCUMENT MANAGEMENT

• Update and keep documents in time to ensure the accuracy and integrity of the documents.
• Classify the documents and file according to guideline given 

 5.Job Task:

• Handle ad-hoc or others as assigned by the superior

QUALIFICATION  

1. EDUCATION BACKGROUND REQUIREMENTS: 
   Required：

• Minimum diploma holder with at least 3 years relevant working experience, preferably in a multi-national company.
• Possess a good organizational and analytical skills
• Able to handle large volume of business transactions effectively and efficiently.

  Preferred:

• Multi -task oriented
• Able to work under minimum supervision, handle work pressure with proactive and initiative attitude.

  2. KNOWLEDGE & EXPERIENCE:
  Required:
   

• Able to handle export transactions including knowledge in letter of credit, customs regulations, related shipping documents 
• Able to handle domestic transaction including shipping documents for shipment to east Malaysia and drop shipment ie. From Italy

  Preferred:

• Experience in marketing for sales activities is an added advantage.
• Must be customer and result oriented
   

3. TECHNICAL/SKILL REQUIREMENTS:

Required：

• Strong computer skills in Microsoft office
• Able to work with team of people locally and regionally

  Preferred：

• Able to speak fluently and write professionally bilingually, ie English and Chinese
• Posses excellent interpersonal and communication skills and problem-solving abilities.