Lowongan Kerja Bali Posisi Customer Service Associates di CV Gerhana Unggul Dewata

Responsibilities : 

• Interact with customers to resolve issues and answered questions aboout products, services, and policies.
• Maintain a positive and friendly tone with customers at all times.
• Be able to manage large amount of phone calls, chats, emails, and other communication channels.
• Generate sales leads.
• Identify and asssess customers’ needs to achieve service satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide Accurate, valid and complete information to customers by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution.
• Adhere to communications procedures, guidelines and policies.
• provide support to customers regarding order placement, refunds, and product related matters.
• timely execution of additional tasks as assigned by management.

Requirements :

• Previous experience in customer service or a related field, preferably in a chat or online support role
• Excellent communication skills in formal English (spoken and written)
• Familiarity and basic understanding of MS Office and computer systems/software
• Strong Problem-solving abilities and the capacity to work under pressure.
• Flexibility to work in shifts, including evenings, weekends, and holidays if required
• Must be willing to participate in mandatory initial training sessions.
• Ability to empathize with customers and provide personalized support.
• Can succeed in a fast-paced work environment without being distracted during a customer interaction.