Lowongan Kerja Jakarta Barat Posisi Customer Service – Air Export di PT Januardi Putera Logistik (Jakarta)

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Perusahaan	PT Januardi Putera Logistik (Jakarta)
Posisi	Customer Service - Air Export
Tempat	Jakarta Barat
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pengapalan/Pengurusan Transportasi (Manufaktur, Transportasi & Logistik)
Gaji Min	Rp. 5.575.000
Gaji Max	Rp. 8.075.000

At Januardi Putera Logistik, we are committed to providing top-notch logistics and freight forwarding services to our clients worldwide. Our mission is to deliver efficient and reliable solutions that exceed our customers’ expectations. Join our dynamic team and be part of a company that values innovation, integrity, and customer satisfaction.

Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the front-line of our customer interactions, ensuring that our clients receive exceptional service and support. You will handle inquiries, resolve issues, and coordinate with various departments to provide seamless logistics solutions.

Key Responsibilities:

• Client Communication: Serve as the primary point of contact for clients, responding to inquiries via phone, email, and chat.
• Order Management: Process orders, track shipments, and provide timely updates to clients on their delivery status.
• Problem Resolution: Address and resolve customer issues promptly, escalating complex cases to the appropriate departments when necessary.
• Coordination: Liaise with internal teams, including operations and sales, to ensure smooth execution of logistics services.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback for continuous improvement.
• Customer Satisfaction: Strive to exceed customer expectations by providing personalized and proactive service.

Qualifications:

• Experience: Previous experience in customer service, preferably in the logistics or freight forwarding industry.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving: Strong ability to troubleshoot and resolve issues effectively.
• Organizational Skills: Detail-oriented with the ability to manage multiple tasks and prioritize workload.
• Technical Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office Suite.
• Team Player: Ability to work collaboratively in a fast-paced environment.

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