Lowongan Kerja Surabaya Posisi Customer Relations Team Leader di IKEA Indonesia

Info Loker

Perusahaan	IKEA Indonesia
Posisi	Customer Relations Team Leader
Tempat	Surabaya
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pemimpin Tim/Supervisor (Call Center & Layanan Konsumen)

To drive sales growth and sustained long-term profitability by establishing and retaining a life-long relationship with existing and new customers.

What you’ll be doing day to day: 

• Maintaining the Customer Relations action plan and support the goals and targets given, which ensures the effective execution of our action plan. Constantly monitor our performance against agreed goals, adapting and taking action when required.
• Actively seek, and act on, customer feedback in order to make continuous improvements to our service.
• Ensure that customer issues are handled in a reliable, efficient, accurate and friendly way. Optimise the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability.
• Empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible. Being available to deal positively and quickly with issues raised by customers thereby supporting my co-workers when they cannot resolve a need.

We want you to be a person who: 

• Experience of actively meeting customer needs through understanding your customers in a service industry. Enjoy working in a fast-paced and future-oriented environment.
• Self-reliant and motivated with a proven ability to work as part of a larger team. Confident decision-maker with common sense and attention to detail.
• Ability to adjust the style of communication to get the message across to the receiver. Ability to communicate confidently and clearly in local(s) language and English.
• As you work in a store, you will be working in mixture of days and placed in Surabaya, Jawa Timur.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Retail/Merchandise
• Ukuran Perusahaan: 501 - 1000 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Casual/Uniform, Regular Hours (Monday-Friday)/Shift Required