Lowongan Kerja Jawa Tengah Posisi Customer Operations, Team Leader – Operations di Shopee Internasional Indonesia

Info Loker

Perusahaan	Shopee Internasional Indonesia
Posisi	Customer Operations, Team Leader - Operations
Tempat	Jawa Tengah
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job Description

• Monitor incoming contact volume; prioritize and distribute workload for the team
• Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
• Track and measure individual and team goals quality throughout the day and on a long term basis
• Conduct performance reviews, deliver coaching to the team so they perform at the highest levels
• Escalate any appropriate problems/cases to related team or Supervisor/Manager
• Reporting to the Customer Service Supervisor

Requirements

• Min. Diploma or higher degree from a reputable university
• Min. 2 years Experience as TL in Contact Center Management, 3 years experience in Management position
• Previous relevant Experience in Premium/Platinum Channel and handling VIP customer is a plus
• Preferably experience in ECommerce
• Strong communication skills in email, face to face conversation and calls
• Strong Logical thinking, and problem solving skills
• Good Team Player, Positive Attitude, and eagerness to learn
• Ready to work in shift

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Retail/Merchandise
• Ukuran Perusahaan: 2001 - 5000 pekerja
• Waktu Proses Lamaran: 24 hari
• Tunjangan dan Lain-lain: Tip, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)