Lowongan Kerja Jakarta Raya Posisi Customer On-boarding Executive di PT. BUSINESS ECLOUD INDONESIA INFORMATION TECHNOLOGY

PT Business eCloud Indonesia Information Technology, set up 2010, is a subsidiary of B2B Commerce (M) Sdn Bhd, which has been operating for 20 years, with a vision to provide an e-Commerce platform for SMEs to generate business growth. From our Cloud platform, we provide supply chain services, logistics services, financing services and cross-border eCommerce services across 6 countries (Malaysia, Indonesia, Thailand, Vietnam, Cambodia and China).

Our supply chain services serve some of the largest hypermarkets, manufacturers and oil & gas companies in ASEAN region. B2B Commerce has been in the forefront of technology and business processes incorporating the best-in-class business process.

Key Responsibilities:

• Handle inbound and outbound enquiries with new and existing customers
• Educate and explain to customers about our products & services
• Assist customers for thein sign-up processes
• Accurately record down details of Data entry of customer details s and sales activities in our system CRM application
• Liaise with other departments and operations to address issues
• Prepare reports as per requirement by management
• Generate leads from customer community as per Sales team requirement

Key Attributes:

• Able to communicate well with both external customers and internally within team
• Capable of detailing and selling of product or concept to outbound customers
• Objective orientated and have sense of ownership for each project or campaign assigned to them
• Treat this as your own business and Able to contribute ideas and improvements that brings values to the customers and the company.
• Ability to interpret and understand information gathered from day-to-day tasks and present internally to other departments

Requirements:

• Candidate must possess at least Diploma
• At least 2 Year(s) of working experience in the related field (Supply Chain Management/e-Commerce/Operations) for this position
• Outbound experience – Previous experience of working in a customer facing environment
• Personable and a good communicator in Bahasa Indonesia, English
• Excellent communication skills and telephone etiquette.
• Must have initiative and able to work with minimum supervision.
• Must have good written or oral communication skills.
• Training will be provided
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Knowledge in e-Commerce will be an added advantage.