Lowongan Kerja Jakarta Raya Posisi Customer Happiness Senior Executive di AirAsia Indonesia

Job Description Handle hard complaint case escalations from the management team Handle cases received from respective countries’ authorities (such as MAVCOM, CAB, MIAA etc) Handle viral or potential viral cases Provide call out to the guest if necessary Act as a referral To handle teams’ escalation received from all channels (such as Web, Social, Live Chat, Letter, Email, walk-in guests etc) Analyse the escalated cases from the team and work with Training & Development Team on the training required As a contingency plan, the team will process move flight requests and monitoring

Other duties as assigned AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations.

We’re not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in?

AirAsia is set to take low-cost flying to an all new high with our belief, “Now Everyone Can Fly”