Lowongan Kerja Surakarta Posisi Customer Experience Team Lead – Contract Based In Solo di Shipper

Info Loker

Perusahaan	Shipper
Posisi	Customer Experience Team Lead - Contract Based In Solo
Tempat	Surakarta
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Why Join Us?

Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost competitive. With over 17,000 islands, 2,500 logistics providers, and a fast growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, Sequoia Capital India, DST Global Partners and others. We are looking for passionate and outstanding individuals to join our team.

What will you do:

• Identify opportunities to enhance internal processes that promote best practices and lead to overall performance improvement and organizational efficiency.
• Co-ordinate the activities of the Customer Service team; provide support and advice to team members.
• Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide excellent service to customers.
• Evaluate customer feedback and identify ways to maximize customer satisfaction.
• Ensure that standard operating procedures are documented and maintained.
• Produce written reports when required to do so. 
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing Shipper products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensuring customer satisfaction and provide professional customer support.

What are the requirements?

• Min. Diploma or bachelor’s degree from any majors
• Min. 1 year of proven leader of customer support experience or experience as a Client Service
• Having great Excel Skills & Communication
• Well-developed communication skills; ability to communicate to all levels.
• Able to understand customer requirements and deliver an excellent level of service.
• Organisational skills with the ability to prioritize a varied and demanding workload
• Effective team co-ordination and leadership skills
• A high level of commercial awareness.
• Willing to be placed at Solo

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Transportasi/Logistik
• Ukuran Perusahaan: 501 - 1000 pekerja
• Waktu Proses Lamaran: 26 hari
• Tunjangan dan Lain-lain: Waktu regular, Senin - Jumat, Kasual (contoh: Kaos), Lunch and Private Insurance