Lowongan Kerja Jakarta Raya Posisi Customer Experience Partner di PT Roche Indonesia (Diagnostics DN)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Customer Experience Partner

As our CX Partner, you will:

• Lead with insights – Translate data, Voice of Customer (VoC), and behavioral analytics into engagement strategies.

• Shape omnichannel plans – Partner with marketing, medical, and field teams to orchestrate high-impact campaigns across disease areas.

• Bring strategies to life – Oversee content creation, localization, and deployment across digital and traditional channels.

• Champion customer-centricity – Build capabilities, embed data-driven decision-making, and promote omnichannel fluency.

• Drive results – Monitor KPIs, measure impact, and apply continuous improvement to enhance customer experience.

Your Opportunity

Customer Insights & Experience Design

• Partner with customer-facing teams to identify needs and opportunities.

• Apply global frameworks and tools to craft locally relevant engagement strategies.

Strategic Omnichannel Planning & Execution

• Develop integrated, insight-driven engagement plans.

• Collaborate with APAC CX networks to tailor global strategies for local success.

Campaign Execution & Enablement

• Manage content lifecycle — from creation to deployment.

• Ensure relevance, consistency, and alignment with brand strategy.

Performance Monitoring & Continuous Improvement

• Define success metrics linked to business outcomes.

• Lead a closed-loop learning process to refine and optimize strategies.

Who you are

• Bachelor’s degree in Science, Business, Marketing, Digital, or related field (Master’s preferred).

• 3–5+ years’ experience in digital marketing, customer insights, or omnichannel engagement.

• Proven success delivering omnichannel strategies and campaigns.

• Proficiency with tools such as Salesforce Marketing Cloud, VEEVA, Google Analytics, Sprinklr.

• Strong project management, cross-functional collaboration, and stakeholder engagement skills.

• Deep understanding of the pharmaceutical customer engagement ecosystem.

• Experience in regional/global matrix organizations; APAC exposure is an advantage.

Why Join Us?

• Make an impact – Influence how healthcare experiences are designed and delivered.

• Innovate at scale – Access global frameworks while tailoring strategies for local success.

• Collaborate with the best – Work with diverse, cross-functional teams across regions.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.