Lowongan Kerja Semarang Posisi Customer Experience Manager di PT. Elit Solusi Niaga

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Perusahaan	PT. Elit Solusi Niaga
Posisi	Customer Experience Manager
Tempat	Semarang
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen & Dukungan (Call Center & Layanan Konsumen)
Gaji Min	Rp. 8.075.000
Gaji Max	Rp. 10.075.000

Job Title: Customer Experience Manager

Location: Semarang, Central Java 

Job Type: Full-time

Job Description:

As a Customer Experience Manager, you will play a pivotal role in ensuring that our customers receive top-quality service while managing and optimizing team performance. You will act as the bridge between internal departments and customers, overseeing key performance indicators (KPIs), and driving improvements in service quality. Join our team in Semarang and help us enhance the Uwinfly customer experience!

Key Responsibilities:

• Customer Communication: Serve as the primary point of contact between internal departments and customers. Process data and use it to enhance the Uwinfly customer experience.
• KPI Monitoring: Monitor critical KPIs such as service level, abandon rate, mystery shopper results, and satisfaction rates. Ensure that high-quality service is consistently delivered to customers.
• Team Management: Oversee the daily operations of the service team and assess team members’ performance.
• Data Analysis: Analyze data to identify improvement opportunities and initiate improvement initiatives. Handle customer complaints promptly and effectively to ensure customer satisfaction.
• Documentation Management: Establish and improve the after-sales service documentation management system and application.
• Delivery Order Management: Manage and coordinate delivery orders across all regions effectively.

Requirements & Experience:

• Strong interpersonal communication and analytical skills.
• Proficiency in Office Software (Word, Excel, Outlook). Experience with SAP or other ERP systems is preferred.
• Strong analytical and problem-solving skills.
• Highly organized and disciplined with excellent attention to detail.
• Strong leadership and execution skills.
• Good understanding of how warehouses and supply chains operate, including their key challenges and objectives.
• At least 3 years of experience in a customer service management role.

If you possess strong communication skills, analytical prowess, and leadership abilities, and you are committed to delivering exceptional customer experiences, we invite you to apply. Join our team in Semarang and make a difference in our customer service operations!

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Deskripsi Perusahaan

Info Perusahaan

• Industri: Konsultasi (Bisnis & Manajemen)
• Waktu Proses Lamaran: 30 hari