Lowongan Kerja Jakarta Raya Posisi Customer Experience Intern di Finku

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Perusahaan	Finku
Posisi	Customer Experience Intern
Tempat	Jakarta Raya
Tingkatan Kerja	Tidak Terspesifikasi
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Magang
Spesialisasi Dibutuhkan	Layanan Kesehatan, Praktisi/Asisten Medis
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job description & requirements

Scope of work:

• Manage & assist with Finku client relationships using CRM softwares and directly help users when they have feedback or problems
• Help make decisions on operations, products, and technology based on findings from user & collect feedback based on customer interactions
• Drive product development and internal processes by partnering closely with cross-functional teams to explain critical customer needs/pain points identified
• Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries
• Use data and analytics to identify user behaviors and re-engage with customers who have previously inquired/seen to disengaged with our application
• Create reports and manage Client Relationship Interns

Mandatory Requirement:

• 3rd year/final year undergraduate student from reputable university (min. GPA 3.20)
• Excellent communication skills – both speaking and writing (Bahasa Indonesia & English)
• Preferably prior experience working for a FinTech/StartUp Firms & have worked with CRM softwares (Hubspot, Salesforce, etc)
• Excellent in building and maintaining relationships in cross-functional teams & he/she is organized and have the ability to multitask
• Candidates that enjoys working in a face-paced environment with an entrepreneurial spirit and willingness to constantly innovate processes & problem solve
• Can work until night and weekend is plus

Time commitment: Full-time (40 hours per week)

Skills

• Customer Experience
• CRM
• English Language

Culture

At Finku, we are balanced, innovative, fast-paced, driven and energetic.

Benefits and perks of working with us include:

Compensation: Competitive salaries
Lifestyle: Casual dress code, Work-from-home
Progression: Professional development
Welfare: Vacation time

Mid-sized team with ~60 people – we all know each other well! As an early joiner, you’ll also have an opportunity to help build the future culture!

About the company
Finku is an Indonesia-based personal finance app that allows users to track their transactions across several bank and e-wallet accounts and gives them real-time insights into their expense behavior.-

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