Lowongan Kerja Jawa Tengah Posisi Customer Experience – Contract Based In Solo di Shipper

Info Loker

Perusahaan	Shipper
Posisi	Customer Experience - Contract Based In Solo
Tempat	Jawa Tengah
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Why Join Us?

Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost competitive. With over 17,000 islands, 2,500 logistics providers, and a fast growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, Sequoia Capital India, DST Global Partners and others. We are looking for passionate and outstanding individuals to join our team.

What will you do:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing Shipper products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensuring customer satisfaction and provide professional customer support.

What are the requirements?

• Min. Diploma or bachelor degree from any majors
• Min. 2 years proven customer support experience or experience as a Client Service Representative
• Having great Excel Skills & Communication
• Willing to be placed at Solo

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Transportasi/Logistik
• Ukuran Perusahaan: 501 - 1000 pekerja
• Waktu Proses Lamaran: 26 hari
• Tunjangan dan Lain-lain: Waktu regular, Senin - Jumat, Kasual (contoh: Kaos), Lunch and Private Insurance