Lowongan Kerja Jakarta Selatan Posisi Customer Care Officer di PT Bolttech Device Protection Indonesia” (“bolttech”)

Gambar PT Bolttech Device Protection Indonesia” (“bolttech”) Posisi Customer Care Officer
  • Loker diposting 1 tahun yang lalu

Kami merilis loker dengan sistem full time untuk posisi Customer Care Officer di kantor PT Bolttech Device Protection Indonesia” (“bolttech”) untuk daerah Jakarta Selatan atau sekitarnya.

Kemampuan yang usaha kami inginkan ialah Pelayanan & Layanan Pelanggan serta orang yang jujur dan disiplin.

Selain itu untuk syarat yang perusahaan kami inginkan ialah minimum Sertifikat Professional, D3 (Diploma), & D4 (Diploma). Sesuai dari ketetapan yang PT kami berikan.

Upah yang perusahaan kami tawarkan cukup kompetitif menurut dari pengalaman karyawan. Minimal upah yang kami tawarkan adalah Rp 1.800.000 - Rp 5.500.000.

Info Loker

Perusahaan PT Bolttech Device Protection Indonesia” (“bolttech”)
Posisi Customer Care Officer
Tempat Jakarta Selatan
Tingkatan Kerja Pegawai (non-manajemen & non-supervisor)
Kualifikasi D3 (Diploma), D4 (Diploma), Sertifikat Professional
Jenis Pekerjaan Full Time
Spesialisasi Dibutuhkan Layanan Pelanggan, Pelayanan
Gaji Min Rp. 1.800.000
Gaji Max Rp. 5.500.000

In this position you will…

Deliver an excellent World Class customer experience to all our customers. Determining customers insurance coverage and providing support in all aspects of claims management including but not limited to evaluating the claims, engaging with the authorized repair centers, and managing the logistic activities ensuring service level is always maintained and process within the applicable SLA

You will be responsible for…

  • Process, registered and administrate Mobile Phone Insurance claims, ensure all claims are captured in a timely manner
  • Maintain diary and monitor claims on regular basis. Make sure all claims are processed within client’s SLA, includes other claims matter assess claim, prepare settlement offer, and phone replacement, follow up on appeal claims, conduct claims review, issue major claim report
  • Working together with the Tel-co or handset repairers and provide advice to the Insurer and dealers on claim assignments
  • Process daily administration matter, inbound calls, policy inquiries, data entry, monthly premium deduction through merchant bank, support Operation & Sales managers daily administration issues
  • Responsive to customer requests in timely manner, have a strong commitment to understanding and anticipating internal/external customers and partners’ diverse needs and expectations and strive to deliver customer-centric solutions.
  • Actively seeks to understand customer’s feedback and need and use it in making decisions and solutions.
  • Ensure all incoming calls are answered with full integrity & deliver excellent customer service
  • Ensure all claims are processed within the given turnaround time / SLA
  • Ad-hoc operations assignments and projects 

For you to be successful…

…we expect you to be able to demonstrate the following key competencies:

Impactful

·      Has a clear understanding of team’s objectives and aligns efforts to these

·      Empowered to be quick to act and take steps to address issues

Customer Focus

·      Understands the importance of customer feedback and appreciates their points of view

·      Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency

·      Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption

Collaborative

·      Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team

·      Builds diverse networks and cooperative key working relationships to work in partnership with others

Communication

·      Communicates clearly and actively listens to others

·      Provides others with information they need in a timely manner

Adaptable

·      Adapts to changes quickly, flexibly, and easily

·      Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don’t go to plan

You will require the following qualification and skills…

  • Possess minimum D3 graduate in any field.
  • Minimum 1 years’ experience as a Claims Executive or Customer Service Representative.
  • Call Centre experience will be an advantage.
  • Fluent in spoken and written English and Bahasa.
  • Meticulous with an eye for details.
  • Strong knowledge of managing sensitive/ confidential situations.
  • Must show a willingness to work as a member of a team, but also able to work independently and on own initiative.
  • Must possess a “problem solver” approach and a “can-do” attitude.
  • Strength of character to raise and communicate issues or recommendations.
  • Good team player and can work well with people of all levels.
  • Computer literacy in word, excel and power point.
  • An appetite for growth and personal development 

Alamat Lengkap

Provinsi DKI Jakarta
Kota Jakarta Selatan
Alamat Bolttech Device Protection Indonesia, Menara BTPN, Floor 39 CBD Mega Kuningan Jl. Dr. Ide Anak Agung Gde Agung Kav. 5.5 – 5.6, Jakarta, Daerah Khusus Ibukota Jakarta 12950
Map Google Map

Keuntungan Kerja

  • Insurance for family

Lamar kerja

Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.

Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.

Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.

Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.

Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.

Semoga sukses mendapat pekerjaan yang diinginkan.

Intruksi Melamar Pekerjaan

  1. Buka link "Lamar Sekarang" di atas
  2. Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
  3. Jika sudah mendaftar kalian bisa langsung login
  4. Promosikan diri anda lewat form lamaran kerja yang tertara
  5. Selesai, silahkan tunggu.

Bagikan Loker ini

Deskripsi Perusahaan

AmTrust Mobile Solutions is now bolttech, following the Pacific Century Group’s acquisition in 2019

Launched in 2020, bolttech is Pacific Century Group’s international digital protection and insurance business with a mission to build the world’s leading technology-enabled ecosystem for protection and insurance. With capability in Device protection, we serve 7,7 Million customers, across 3 continents, with a present in 11 markets, and we are growing.

bolttech delivers a one-stop solution that provides after-sales solutions to help customers stay connected to their devices with peace of mind. From device protection and repair work to trade-in services, delivery services, and technical support. We provide a range of services under a single roof. We partner with telcos, retailer, device manufacturers, digital platforms and financing company to protect the tech at the center of customer’s life, from the phone in their pockets to the smart devices in their homes

Info Perusahaan

  • Industri: Asuransi
  • Ukuran Perusahaan: 51 - 200 pekerja
  • Tunjangan dan Lain-lain: Tip, Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)
Loker ini cocok untuk anda yang tinggal di provinsi: DKI Jakarta