Lowongan Kerja Jakarta Selatan Posisi Customer Care & Marketing Support Supervisor di PT KDB Tifa Finance Tbk

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Perusahaan	PT KDB Tifa Finance Tbk
Posisi	Customer Care & Marketing Support Supervisor
Tempat	Jakarta Selatan
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen & Dukungan (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

We are looking for an Customer Care & Marketing Support Supervisor to s responsible for overseeing and ensuring the efficiency both the administrative and operational aspects of credit marketing, ensuring smooth coordination between branches, internal departments, and the Credit Committee. You will play a key role in managing credit documentation, reviewing applications, and assisting with customer inquiries and complaints and helping to maintain efficiency, accuracy, and service excellence in our financing processes.

Job Description

• Support and supervise the administrative and operational activities of the marketing team, including data entry, document management & coordination with both internal and external

• Receive credit application submissions and internal memo from branches to be review, verification for documents accuracy & completeness, and circulate it to the credit committee

• Oversee document management processes including credit documentation, billing verification, and disbursement-related documents

• Conduct initial verification of billing documents related to credit disbursement

• Handling customer complaints and inquiries related to the company’s products and services

• Prepare reports and summaries related to marketing support activities, credit application status, and customer service performance.

Qualifications

• Diploma / Bachelor degree in in Business Administration, Management, Finance, Law, or a related field.

• Minimum 3–5 years of experience in marketing administration, customer service, or credit operations; at least 1–2 years in a supervisory or senior staff role preferred.

• Having experience as credit marketing administration support in financing company would be preferred

• Strong attention to detail and organizational skills.

• Ability to handle confidential documents with discretion

• Good communication and teamwork skills.

• Fluent in English (Preferable with TOEFL, IELTS or TOEIC Certificate)

Disclaimer – Use of Personal Data

By submitting a job application to the Company, including but not limited to the curriculum vitae (CV) and other supporting documents, the applicant hereby gives consent to the Company to use, process, store, and dispose of the applicant’s personal data in accordance with the applicable laws and regulations in Indonesia, including but not limited to Law No. 27 of 2022 on Personal Data Protection.

Any personal data submitted will be used solely for recruitment and selection purposes and will be destroyed in accordance with internal policy once the process is completed.

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