Lowongan Kerja Jakarta Raya Posisi Customer Care Advisor Ii di Cathay Pacific Airways Ltd

Info Loker

Perusahaan	Cathay Pacific Airways Ltd
Posisi	Customer Care Advisor Ii
Tempat	Jakarta Raya
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Role Introduction

• The Customer Care Advisor should maintain a high customer service standard when servicing and selling to customers.
• Build strong relationship with customers and ensure the generation of maximum revenue through direct channels.
• Interpret customer needs, promote Cathay services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximize and maintain revenue, whilst maintaining a focus on customer retention and service excellence.

Key Responsibilities

1. Provide “one-stop-shop” customer service across Cathay from telephone, digital, and email channels
2. Recommend travel products, fares and services and provide after-sales support to customers.
3. Assist customers including direct corporate clients to reserve and make alteration of travel plans (ticket re-issuance)
4. Provide customer service through telephone, digital, and email globally to all Cathay customers
5. Assist customers to buy and self-serve seamlessly through our websites, cathaypacific.com and mobile application
6. Assist customer to resolve disservice situations e.g. determine alternate flight options for delayed, cancelled or missed flights, change or rebook when irregularity occur
7. Capture every sales opportunity to improve revenue generations
8. Build, establish and maintain open lines of communication with agents, peers, executives, managers, business partners and other areas of the company to facilitate routine operation and problem solving.
9. Identifying operational issues and suggest possible improvements
10. Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics.
11. Handle queue with all the related follow up with supervision
12. Provide the B2B support and ensure that all queries are handled promptly and in a timely manner.
13. Provide ticketing support to port airport team
14. Handle locally on refund process and report to GGT or local FIN team for bank-in (CASH) payment received
15. Support all sales & marketing related activities.
16. Any other CCD related duties as assigned by direct appraiser

Requirements

• 0 – 1 year of relevant experience
• Good command of written and spoken English and the core market language.
• Customer service-oriented attitude
• Great communication, listening and problem solving skills
• Ability to work as part of a team and independently
• Ability to work organized and focused
• Ability to work under pressure

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Luar Angkasa/Aviasi/Pesawat Terbang
• Ukuran Perusahaan: Lebih dari 5000 pekerja
• Waktu Proses Lamaran: 28 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Tip, Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)