Lowongan Kerja Tangerang Posisi Crm Manager di Passion Jewelry

Info Loker

Perusahaan	Passion Jewelry
Posisi	Crm Manager
Tempat	Tangerang
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Pemasaran Langsung & CRM (Pemasaran & Komunikasi)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Job Description:

As a CRM Manager, you will play a crucial role in managing and optimizing our customer interactions, enhancing customer satisfaction, and contributing to the overall success of our jewelry business.

Key Responsibilities:

Customer Database Management:

• Maintain and update the customer database with accurate and relevant information.
• Segment customer data based on various criteria such as purchasing behavior, demographics, and preferences.

Communication Strategy:

• Develop and execute targeted communication strategies to engage and retain customers.
• Create personalized and segmented email campaigns, newsletters, and other communication materials.

Customer Journey Mapping:

• Analyze and map the customer journey to identify touchpoints for effective communication.
• Implement strategies to enhance the overall customer experience at each stage of the journey.

Customer Feedback and Surveys:

• Design and implement customer feedback surveys to gather insights and measure satisfaction.
• Analyze survey data to identify areas for improvement and implement strategies to address feedback.

Loyalty Program Management:

• Develop and manage customer loyalty programs to incentivize repeat business.
• Monitor and analyze the effectiveness of loyalty programs and make recommendations for improvements.

Collaboration with Marketing and Sales Teams:

• Work closely with the marketing and sales teams to align CRM strategies with overall business goals.
• Provide insights and data to support targeted marketing campaigns and promotions.

Technology Utilization:

• Utilize CRM software and tools to automate and streamline customer interactions.
• Stay updated on CRM industry trends and best practices to enhance the company’s CRM capabilities.

Data Analysis and Reporting:

• Generate and analyze reports on customer engagement, conversion rates, and other relevant metrics.
• Provide actionable insights and recommendations based on data analysis.

Qualifications:

• Bachelor’s degree in Marketing, Business/Management/Administration, Communication or a related field.
• Proven experience in CRM Manager, preferably in the jewelry or luxury goods industry.
• Familiarity with CRM software and tools.
• Strong analytical and data interpretation skills.
• Excellent communication and interpersonal skills.
• Creative thinking and the ability to develop innovative CRM strategies.
• Detail-oriented with a focus on accuracy in customer data management.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Retail/Merchandise
• No. Registrasi: -
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 17 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)