Lowongan Kerja Jakarta Raya Posisi Crm Executive di PT Aplikasi Karya Anak Bangsa (GO-JEK Indonesia)

Mobility Marketing has 20 members divided into the online ride hailing and logistic marketing team. Full of diverse backgrounds and locations, we provide the nourishment to sustain our business from the inside out. Our main responsibility is to ensure that we defend our position and continue to grow in Vietnam. 

As a CRM, we run all things related to customer engagement and retention across the entire Gojek App. We aim to generate incremental impact from every interaction between our users and the company. How do we ensure this, you ask? By relying heavily on experiments and A/B testing for continuous improvement. Additionally, we collaborate with the talented people over in the Product, Marketing, Research, BI, Growth, Analytics, and Creative teams on a daily basis to ensure the alignment of insights, strategy, and business objectives, and to deliver the best user experience possible.

One of our team’s biggest obstacles has been understanding our customers’ needs and preferences towards our various services and predicting their future behaviors for preventive actions rather than reactive ones. After many weeks of research, collaboration, and trial and error, we figured out that the best way to tackle this issue was to integrate data science and machine learning into our approach, supported by campaign management tools that enable a seamless journey setup. Currently, our team has been busy working on a project surrounding automation and personalization, whose purpose is to enhance our user experience by offering relevant communication to support the larger goal in increasing Gojek active users.

As a team, we’re concerned with the growth of the company, and each other’s personal growth and well-being, too; we enjoy bonding over our shared love of workout routines, books, movies and any other hobbies.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek 

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial (“GoTo”) only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo’s official recruitment channels.