Lowongan Kerja Jakarta Raya Posisi Costumer Support Manager di Geekhunter

Info Loker

Perusahaan	Geekhunter
Posisi	Costumer Support Manager
Tempat	Jakarta Raya
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 20.000.000
Gaji Max	Rp. 25.000.000

Why This Role Is Unique

• Unique opportunity to innovate the petcare industry
• Once in a lifetime chance to help shape a brand from the ground up
• Autonomy in the role and in managing your own portfolio

Key Accountabilities

• Lead a team of Customer Excellent Spv and Associates to deliver continuous improvement in Customer Excellent.
• Overall responsible for driving improvement in Customer Service KPIs and capability development of the team
• Support order processing and schedule matching for home visit / teleconsult between vets and customer
• Partner closely with internal teams to establish clear responsibilities, service levels and processes that maximize revenue and operational excellence
• Lead regular reviews with Customers to improve service levels, forecast accuracy and lead time
• Collaborate effectively with product, marketing, supply chain, business development and other teams to ensure prompt and accurate order processing and delivery
• Support the customer service team in resolving escalations or complaints from customers and ensuring prompt turnaround for all service requests with consistent quality
• Lead the training and coaching of the customer service team to improve capability and productivity
• Ensure compliance with policies and procedures are met and in accordance to company policies

Job Requirements:

• Diploma/Degree in any discipline
• Minimum of 5-7 years customer service experiences in Internet company / Customer Service Agency
• At least 2-3 years of people management experience
• Successful led and demonstrated improvement in customer service
• Strong analytical and problem-solving skills
• Ability to multitask and work under pressure
• Ability to inspire team members and drive a culture of customer-centricity and continuous improvement
• Ability to work in a fast paced environment
• Excellent interpersonal and communication skills

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Manajemen/Konsulting HR
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 14 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)