Lowongan Kerja Jakarta Raya Posisi Consulting – Senior Associate – Front Office Transformation di Pers. KAP Tanudiredja, Wibisana & Rekan (PWC Indonesia)

Info Loker

Perusahaan	Pers. KAP Tanudiredja, Wibisana & Rekan (PWC Indonesia)
Posisi	Consulting - Senior Associate - Front Office Transformation
Tempat	Jakarta Raya
Tingkatan Kerja	Tidak Terspesifikasi
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Perangkat Lunak, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Senior Associate

Job Description & Summary

Front Office Transformation’s practice works with clients to provide unparalleled industry insight, functional and business expertise. We are a group of professionals passionate about helping businesses re-imagine and deliver the ideal Customer experience. We do this by leveraging behavioural economics and human-centred design grounded in commercial reality. 

Our Customer consulting practice spans the whole range of clients’ commercial capabilities ranging from strategy through business model design to execution. As a part of our practice, you will help our clients have the appropriate business model for the digital age such as aligning strategy, data, people, process and technology.

We are seeking to add talent who can both lead engagements and work collaboratively across multiple teams, to deliver Customer work for clients across South East Asia. Our focus areas are Customer & Digital Strategy, Marketing Strategy, Sales & Distribution, Service & Engagement, Pricing & Profitability.

About the Role

As a Senior Associate, you will possess strong leadership abilities, customer orientation and a high degree of business knowledge. You will be required to have the ability to work individually as well in a highly collaborative team environment. More specifically, we are looking for people who can:

• Involve in engagements and contribute with business and technical knowledge in the area of CRM and specifically Salesforce

• Engage in Salesforce specific conversation with the commercial client teams (CCO, CMO, CSO) but also technical/IT teams (e.g., CIO, CTO)

• Collaborate with the PwC South East Asia Consulting team and navigate the complexities of cross-border diverse teams and/or engagements

• Deal effectively with ambiguous and unstructured problems and situations.

• Anticipate stakeholder needs, develop and discuss potential solutions

• Initiate and lead open conversations with team members and clients to build trust.

• Serve as the sales leader to help nurture, develop and manage pipeline/deals to fulfil revenue targets

Specific responsibilities include but are not limited to:

• Proactively assist in the management of several clients, while reporting to Managers and above

• Train and lead staff

• Establish effective working relationships directly with clients

• Contribute to the development of your own and team’s technical acumen

• Keep up to date with local and national business and economic issues

• Be actively involved in business development activities to help identify and research opportunities on new/existing clients 

• Continue to develop internal relationships and your PwC brand

​Preferred Education Background

• Bachelor’s Degree or higher in relevant field (e.g.: Business, Marketing, Psychology, Economics, etc)

Preferred Working Experience:

• Minimum 3 – 6 years of working experience in management consulting, customer experience, or in customer-facing and problem-solving capacity
• Have prior experience in at least three of the following areas: customer & digital transformation strategy, customer segmentation, human centered experience  journey design, channel strategy & design, pricing & profitability, marketing strategy, sales acceleration & distribution effectiveness, service & engagement transformation, voice of the customer/ customer experience measurement
• Having experience in a software implementation (as user or IT business analyst), preferably in CRM software
• Strong analytical, interpersonal and communication skills
• A positive results-oriented style evidenced by listening, motivating, delegating, influencing and monitoring project delivery
• Familiarity with customer-centric trends, best practices and technology solutions
• Passionate to help businesses re-imagine and deliver the ideal customer experience  

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

CRM Leadership, CRM Management, Customer Relationship Management (CRM) Software, Project Management, **************, Salesforce CPQ & Billing, Salesforce CRM Implementation, Salesforce Development, Salesforce Industries, Salesforce Nonprofit Cloud

Optional Skills

Desired Languages (If blank, desired languages not specified)

English, Indonesian

Travel Requirements

Up to 40%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

–

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Akunting / Audit / Layanan Pajak
• Ukuran Perusahaan: 2001 - 5000 pekerja
• Waktu Proses Lamaran: 28 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Penglihatan, Waktu regular, Senin - Jumat, Formil (contoh: Kemeja + Dasi), Other benefits are applied to certain level.