Lowongan Kerja Jakarta Raya Posisi Community Operations Specialist di Pelago

Info Loker

Perusahaan	Pelago
Posisi	Community Operations Specialist
Tempat	Jakarta Raya
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Are you passionate about building great products? Do you want to redefine the way travellers explore the world? Keen to be part of this growth journey with a bunch of amazing people? Then Pelago is the place for you!

We are looking for ambitious and motivated talents who are excited about staying on the cutting edge of Technology and always keen on innovating new ways to drive growth and taking our startup to new heights.

WHO ARE WE? 

Pelago is a travel experiences platform created by Singapore Airlines Group. Think of us as a travel magazine that you can book – highly curated, visually inspiring, with the trust and quality of Singapore Airlines. We connect you with global, local cultures and ideas so you can expand your life.

We are a team of diverse, passionate, empowered, inclusive, authentic and open individuals who share the same values and strive towards a common goal!

WHAT CAN WE OFFER YOU?  

• A unique opportunity to take end-to-end ownership of your workstream to deliver real value to users. 
• Platforms to solve real user problems concerning travel planning & booking with innovative products/services.
• An amazing peer group to work with, and the ability to learn from the similarly great minds around you. 
• An opportunity to be an integral part of shaping the company’s growth and culture with a diverse, fun, and dynamic environment with teammates from different parts of the world.
• Competitive compensation and benefits – including work flexibility, insurance, unlimited annual leave, remote working and more!

WHAT DOES THE COMMUNITY OPERATIONS TEAM DO? 

The Pelago Community Operations Team is in the forefront of delivering best-in-class customer experience for both customers and travel providers as well as championing for their needs. We endeavour to build trust with our customers by ensuring a smooth booking experience and providing support across the entire customer journey from travel planning & research, booking to post-booking. As a marketplace, we also take care of provider’s needs post-onboarding by providing scaled account support and driving engagement. 

WHAT WILL YOU DO?

We are looking for a positive and highly motivated Community Operations Specialist in Jakarta, Indonesia to deliver the best customer experience & support to our customers and travel providers. You will be part of the initial launch team.

You will be the point of contact for our community and be pivotal in building trusting and endearing relationships with our customers. As a Community Operations Specialist, you will:

• Deliver top notch, quality customer experience and support to our community
• Proactively outreach to our customers or travel providers (merchants)
• Manage and resolve customers and providers’ enquiries including via email/chat/phone in a prompt, helpful and friendly manner.
• You will take ownership, work closely and collaborate with internal teams and development teams to ensure effective resolutionHandle booking processing and fulfilment duties
• Maintain support processes and policies

WHAT EXPERTISE YOU NEED TO HAVE?

• At least 1-2 years of experience, preferably in a fast paced customer support/ account management/ contact centre/ service industry/ e-commerce/ operations environment; Experience in start-ups or tourism or hospitality industry is a plus but not mandatory
• Diploma from any field or similar qualifications
• Excellent comprehension and communication skills
• Able to communicate and read in both Bahasa Indonesia and English fluently to communicate with international and Indonesian customers
• Great empathy for our users. You put the user in front of what you do, and delivering exemplary service          
• Strong problem solving skills, you have high level of initiative                         
• Team player with high level of energy and also able to work independently
• Comfortable working with systems and tools, experience with Zendesk or other customer service software  
• – Able to adapt to additional tasks or projects given at hand 

ADDITIONAL INFORMATION

• This role will be based in Indonesia, Jakarta
• You will be rostered in different shifts from time to time 8AM – 5PM & 11:30 AM – 8:30 PM (Jakarta Time). New shifts will be introduced in future. Flexibility to adapt to different shift times will be required.
• You’ll also be required to work on staggered/ rotational shifts including weekends and Public Holidays to support daily operations.

If you’re as excited as we are in this journey, do apply directly with a copy of your full resume and portfolio (if any). We’ll reach out to you as soon as we can! 

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Travel/Pariwisata
• No. Registrasi: 201928502W
• Ukuran Perusahaan: 51 - 200 pekerja
• Waktu Proses Lamaran: 13 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos), Unlimited Leave and Remote Working