Lowongan Kerja Jakarta Raya Posisi Club Manager di Mandarin Oriental Hotel

1. Duties and Responsibilities

• Plan, organize, and motivates his team to excel in delivering Legendary Quality Experience to all arrival guests.
• Monitor monthly Food and beverage cost and Profit and Loss expenses for Club Lounge.
• Ensure adequate staff coverage that meets the demand in the hotel.
• Checks the next day arrival report and ensure the guest history remarks and amenities are in place.
• Meets VIPs and perform guest relation duties and obtain comments and feedback.
• Assign Club rooms and checks arrival VIPs room and ensure the requests and needs are met.
• Guide, coach, counsels and evaluates the performance of his team.
• Well-versed with Mandarin Oriental Hotel Group goals and information.
• Assist to plan, organize, and motivates his team to excel in delivering LQE to all arrival guests.
• Is primarily responsible for the efficient and effective management of the Guest Services Executive in the provision of the Club Lounge (Cashier, F&B & Concierge) and Guest Services (VIPs arrival) areas.
• Head spearing to aggressively promote and upsell a higher category of room and hotel food and beverage outlets.
• Ensure LQE is delivered and a smooth and successful operation is carried out in these areas daily.
• Checks attendance, punctuality and deportment of his team.
• Conduct and attend daily briefings and share any information/interests.
• Evaluates the volume of tasks to be performed by his team and prioritizes and distribute their duties and work load equally and ensure department objectives and LQE are achieved.
• Train, guide, coach and develop his team to handle day-to-day duties/tasks more efficiently.
• Liaise closely with Room Division Manager, Director of Front Office and Assistant Front Office Manager on any special events, VIPs arrival and ensure pertinent information and instructions/changes are disseminated.
• Ensure the ambience, cleanliness and exclusivity at Club Lounge and Front Office area is maintained at all times.
• Forecast the next 7 Days Food and Beverage for Club Lounge and ensure sufficient staff coverage.
• Attend to any VIPs complaints or comments/feedback.
• Ensure to uphold a high level of safety precaution -FLHSS and HACCP at all times.
• Maintain an active presence in the Club Lounge and Front Desk.
• Check the weekly duty roster for Club Lounge department and ensure that there is adequate staff coverage to meet the demands of the hotel.
• Conduct weekly departmental training.
• Write personalised welcome back card for repeat Club Lounge guests.
• Attend daily and weekly internal department or related meetings/briefings.
• Chairs Club Lounge team meetings to enhance the level of service and resolve work issues.

In charge as Duty Manager in operation when needed.