Lowongan Kerja Jakarta Raya Posisi Cloud Solutions Technical Account Manager – Byteplus – Indonesia di Bytedance Inc

• a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That’s how we drive impact

• for ourselves, our company, and the users we serve.

• Build and maintain strong, long-term relationships with key stakeholders at customer organizations.

Serve as the primary point of contact for technical issues and escalations. In addition, identify and recommend solutions to address customers’ evolving needs and challenges. 2. Technical Guidance and Support

• Provide expert guidance on solution architecture, best practices, and optimization strategies.

Assist customers in designing, deploying, and troubleshooting complex cloud environments. Also conduct regular workshops and trainings, technical reviews and health checks to ensure optimal performance. 3. Project Management & Ownership

• Collaborate with customers to plan and execute migration, deployment, and expansion projects.

Monitor project progress and provide regular updates to stakeholders. Take ownership of the projects for on-time delivery. 4. Thought leadership

• Stay up-to-date with the latest cloud and AI/ML technologies and industry trends.

Contribute to the development of best practices, industry insight articles, and technical documentation.

Minimum Qualifications

• Minimum years of proven experience in the role of Technical Account Manager or Cloud Solution Architect, with strong knowledge of cloud IaaS and PaaS products from one of the major cloud providers

Preferred Qualifications

• Product-wise, have deep understanding (preferably level 300 or above) in cloud products
• Industry-wise, preferably have worked with DNBs, ISVs and SIs in verticals like E-commerce, Media, Entertainment, Gaming, Education, etc
• Comfortable with fast-paced and ambiguous “startup” environment
• Team player and able to foster positive team morale, to set goals and drive for successful fulfilment

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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