Lowongan Kerja Jakarta Selatan Posisi Client Delivery Manager di PT NTT Data Indonesia
Loker diposting 1 tahun yang lalu
Kami merilis lowongan pekerjaan dengan sistem full time untuk posisi Client Delivery Manager di kantor PT NTT Data Indonesia untuk domisili Jakarta Selatan dan sekitarnya.
Kemampuan yang usaha kami butuhkan adalah Komputer/Teknologi Informasi & IT-Perangkat Lunak serta orang yang mampu mengemban pekerjaan dengan baik.
Adapun persyaratan yang kami butuhkan adalah min Sarjana (S1), Diploma Pascasarjana, Gelar Professional & Magister (S2). Yang merupakan ketetapan yang usaha kami berikan.
Upah yang perusahaan tawarkan cukup bersaing menurut dari kemampuan karyawan. Minimal upah yang kami tawarkan adalah UMR/UMP daerah masing-masing. Namun itu semua dapat berubah menurut dari keputusan HRD.
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution.
Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.
Works to grow the client relationship by identifying new business opportunities.
Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business.
Working at NTT
The MS Client Delivery Specialist takes responsibility for the overall management of a client contract.
They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts.
They are responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts.
These clients require service delivery for more than one NTT Business Unit and are often complex by nature and are typical across multiple sites or for multiple NTT service offerings.
Key Roles and Responsibilities:
Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts
Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establish evaluation criteria, evaluate alternative options and assist with the decision to select the most appropriate vendor/supplier
Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance
Develop and manage an annual operating budget and work with the Commercial Team, ensure that monthly and pass-through billing happens
Consult the Legal Representatives within NTT and ensure that all contract escalations are addressed with contract governance
Review all proposals delivered to the client and ensure that growth objectives within the account are in line with NTT’s overall growth objectives and serve the best interest of the client
Contribute to pre-sales processes by providing information, determining the effort required to deliver, and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client
Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly Account Forum with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements
Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements
Negotiates and resolves contractual issues, including failure to meet contractual obligations
Partner with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized
Knowledge, Skills, and Attributes:
Ability to establish strong relationships with internal stakeholders and external clients
Excellent relationship-building skills
Strong ability in managing coordinated delivery of service
Excellent written and verbal communication skills
Strong collaboration skills
Ability to work well in a pressurized environment
Excellent client centricity
Excellent business acumen and commercial skills
Highly analytical with proven negotiation skills
Passionate, strong initiative, self-driven with a commitment to succeed
Academic Qualifications and Certifications:
Demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience
ITIL certification
Required Experience:
Demonstrated client engagement experience at a very senior level
Demonstrated experience in a Managed Services and/or Support Services environment
What will make you a good fit for the role?
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
Alamat Lengkap
Provinsi
DKI Jakarta
Kota
Jakarta Selatan
Alamat
Wisma 46 - Kota BNI, Jl. Jenderal Sudirman No.Kav. 1, RT.10/RW.11, Karet Tengsin, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10220, Indonesia
Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.
Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.
Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.
Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.
Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.
Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
Jika sudah mendaftar kalian bisa langsung login
Promosikan diri anda lewat form lamaran kerja yang tertara
Selesai, silahkan tunggu.
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Deskripsi Perusahaan
NTT Group is one of the 50 largest companies in the world, specializing in IT & Telecommunications with JPY10.3 trillion sales (FY2010).
NTT DATA is the IT solutions arm among major NTT Group companies, specializing in providing IT solutions and systems integration services.
Our domestic and overseas companies are working in concert to construct the necessary support structure as quickly as possible in our transition from our previous role as a systems creator into a genuine global business partner that is leading the way to international business success.
With globally proven best practices, NTT DATA Group provides its clients with world-class solutions. Our vast experience in end-to-end solutions for diverse industries, on many different platforms, allows us to deliver measurable results that meet or exceed every expectation. Thanks to our knowledge and expertise with proven onsite, offsite and offshore methodologies and execution processes, we have established our leadership in the marketplace.