Lowongan Kerja Jakarta Raya Posisi Career Support Front Desk di Lembaga Revoution IC

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Perusahaan	Lembaga Revoution IC
Posisi	Career Support Front Desk
Tempat	Jakarta Raya
Tingkatan Kerja	Tidak Terspesifikasi
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Hubungan Masyarakat, Seni/Media/Komunikasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job description & requirements

About us:

At RevoU, we are on a mission to transform how people and organizations learn, grow, and evolve to unlock their full potential. In today’s fast paced environment, critical knowledge and skills constantly and rapidly evolve while (higher) education in Southeast Asia fails to catch up and address people’s and companies’ growth needs – we are on a mission to change that, and together with it, the lives of millions of people.

We have built a more effective alternative to traditional universities and vocational schools, rethinking how education should serve both students and employers’ needs in Indonesia’s booming digital economy.

Working hand in hand with industry leaders, top companies and learning scientists we develop the most effective programs to deliver the learning that today’s job market needs. We obsess about our clients’ & students’ success and are relentlessly driven by the mission of unlocking human potential.

In the short span of two years, we have grown into a 100+ strong team and have already helped hundreds of students and dozens of companies to transform their careers & operations, with thousands more waiting to start their journey with us in the upcoming months.

About the Role:

The Career Support team brings together a passionate group of educators and subject matter experts devoted to building the next generation of tech leaders. If you love inspiring and supporting young people in new journeys then this is the perfect role for you. As a Career Support Front Desk, you directly work with our students who are currently on their life-changing journey to find their path into a career in tech. In this role, you will work with our students and help them go through challenging times. We know that learning can sometimes be difficult and navigating through a career change is not easy. That’s why this role exists. We believe that we should support them not just through the classes that we teach but also with issues that might slow them down. That said, it is everyone’s responsibility to help our students throughout their journey at RevoU and you will work together with various different team members to solve our students’ issues. Further, you will get insights from and visibility into our overall operations due to your collaboration across our different teams such as the Faculty team, the Career Support team, and the Labs Experienced team to ensure the best possible experience for our students – always aiming to drive engagement, and learning effectiveness for students. In your day-to-day activities, you will use a data-driven approach to monitor and analyze students’ concerns. Based on your assessment, you will help them to solve their issue and continue their job seeking process even better.

More specifically you will:

• Become a trusted point of contact for students to understand their issues
• Manage student inquiries efficiently and escalate to the relevant internal stakeholders including Curriculum team, Mock Up team, Ops team, and Career Coach Coordinator (CCC).
• Maintain student engagement by providing prompt and high quality feedback for a better student experience
• Gather insights related to students and come up with improvement suggestions and initiativesBecome a trusted point of contact for students to understand their issues and facilitate solutions directly or via the relevant internal stakeholders including Curriculum team, Mock Up team, Ops team, and Career Coach Coordinator (CCC).
• Monitor our students’ ticket dashboard and keep it as up to date as possible for better issue management & escalation

Education is a socio-economic escalator that can transform lives. If you seek a legacy of social impact, join us on the ground floor as a primary force to revolutionize education for millions of people! The ability to identify, communicate, and resolve issues is important in all aspects of this role. As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the SOP, communicating regularly with assigned supervisor and colleague, and staying focused on the assigned tasks. In this role, you will learn, use, and support RevoU Career Support and build your expertise in solving challenging students’ problems. Your goal is to provide impeccable customer service quality so students continue to use our product year after year. If you thrive on problem-solving and providing a great customer experience, then this is the role for you!

Requirements:

Effective listening skills with a high level of empathy. As a trusted contact for the students, you will handle various complicated issues from the students. We believe that half of the problem is solved when you listen actively. Going even further, we believe that good listening is not enough. You need to have a high level of empathy to understand them and provide the best customer experience for the students.

Communication skills. You will help guide our students to find solutions to their problems. Sometimes you need to deliver news that is hard to swallow and having great communication skills will help you to thrive. On the other hand, you will work with various different teams internally to solve the problem and you need to be communicative to ensure we come to the best solution available.

Time management. This job will require you to work on many different cases within a limited amount of time available. You need to be able to work independently and prioritize your daily tasks accordingly. You need to keep in mind that “the key is not in spending time but in investing it”

Detail-oriented and process-driven. 1 of our cultural values is high standard and it has been the key to our success. You appreciate the importance of making sure that details are correct and accurate and enjoy it when things ‘are in their right place’. In short, you need to live the motto “the devil is in the details”. Ticking off your to-do list is one of the (many) little joys of your day

A deep and genuine passion for supporting the career growth and development of young talents and people looking to change their careers for the better. You will need to prove to us how you translated such passion into specific actions throughout your own career.

Passionate about education and obsessed about seeing our students succeed in their careers, as we are building a culture of people obsessively passionate about our mission and the impact we can have on the lives of hundreds and (soon) thousands of people around Indonesia.

Skills

• Customer Service
• Customer Experience
• Support

Culture

Our Benefits (i.e., our three promises to every new hire)

Our first promise – the ride of a lifetime

You will be joining the company in its most exciting phase, where things will move at a crazy pace and where the impact you will have on the overall business trajectory will be huge. 

You will witness the rapid scaling of our organization from just a few of us to hundreds of incredibly talented and diverse people in the months and years to come.

The second promise – a good place to work

We are building a company that takes the growth of our employees on the same level as our students. It’s our mandate to make every one of our employees perform at their maximum potential so that they can do the best work of their lives here. 

In practical terms:

• We deeply value employee appreciation. We are going the extra mile to make everyone’s work feel appreciated and valued.
• We are creating a culture of transparency and radical, caring feedback. That is, of radical candor, to keep a zero-tolerance for bad management, making coaching and mentoring one of our fundamental values, not only towards our students but also towards our employees. For a more in-depth view of the type of  organization we are building, you can read some of our Founder’s thoughts on these topics.
• This translates into the record: high employee satisfaction (our monthly eNPS hovers in the 70-80 range), very low employee turnover, and a disproportionate share of new hires coming from our employees’ referrals.

The third promise – you will feel proud about your work

We believe that finding a fulfilling career should be among the most important priorities in one’s life. Today’s job market offers endless opportunities to change the lives of many for the better. 

You will play a fundamental role in making this possible. And nothing will beat the sense of accomplishment once you see that happening.

You can see the impact we had on some of our students by reading some of their reviews.

These are the three most important promises we are making to you. If you are looking for typical ‘startup’ benefits, such as:

• flexible and remote working environment,
• an attractive package,
• premium health insurance, etc.

We are offering you all these benefits. But don’t join us for these; join us first and foremost for the three reasons above.

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