Lowongan Kerja Jakarta Raya Posisi Cards & Loan Product Control Officer di Citigroup Inc.

The Compl Bus Control Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Responsible for processing, researching and adjudicating background screening cases for new hires across businesses
• Researches system issues, identifying process improvements, communicating changes and issues to clients, and testing key enhancements.
• Analyzes diverse and high volume data; articulating the results of analysis along with providing suggestions to resolve an issue or improve a process.
• Researches system and process issues, identifying solutions and communicating procedure exceptions to business partners.
• Tests functional enhancements being implemented by vendors and integrated systems.
• Updates documentation, and communicating/training new processes and procedures to business partners.
• Performs higher level responsibilities involving applicant and employee communications such as: fingerprint and criminal history check processing, background adjudication, delivering pre/post adverse actions, verification of drug testing and responding to complex questions on pre-employment.
• Inputs process steps and status for each process in the Imaging Records Management System (IRM)
• Closes on pending Pre-employment cases for audit compliance.
• Resolves discrepancies with new hire background checks (Education and Employment verifications) and determining appropriate final dispositions for background cases in accordance with established guidelines.
• Reports metrics and status reports to internal clients.
• Researches system issues, identifying process improvements, communicating changes and issues to clients, and testing key enhancements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in data analysis and problem solving with acute attention to detail.
• Demonstrated organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment.
• Excellent customer service skills, time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities.

Education:

• Bachelor’s/University degree or equivalent experience

• Perform MCA Testing for AU Citi Branded Cards (including following up process owner to provide the deliverables, discuss any item needs further clarification with process owner  and prepare the test working paper).
• Prepare deck for Cards Control Forum.
• Prepare Minutes of Meeting for Cards Control Forum.
• Lead Cards and Loan Team for MCA Annual Risk Assessment.
• Prepare MCA Annual Risk Assessment Deck and its supporting document.
• Monitor process of obtaining approval for customer to be exited based on AML recommendation conducted by 1 BPO assigned in Cards and Loan Product Control team.
• Liaise with  other unit e.g.  CCC,SAMS, CBSU to solve any situation where request to block/close could not be executed on customer to be exited based on AML recommendation.
• Prepare Notification Letter for Netting off between balance in Liabilities account with balance in Asset account to be sent to Customer who is being recommended to be exited by AML.
• Prepare and obtain approval for Retention Memo for Red Flagged Customer that not able to be exited.
• Update ARCM (Activity, Risk, Control, Monitoring) based on direction from MCA Consumer Team/Regional Branded Cards.
• Lead Card and Loan Product team for any deliverables/document/action requested for  by other internal unit of external audit/regulator.

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Job Family Group:

Compliance and Control

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Job Family:

Business Control

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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