Lowongan Kerja South Kuta Posisi Captain Floor di TANA BISTRO

Oversees the wait staff and food service of a restaurant.
High-end eating establishments or those with a large staff hire a very
experienced waiter for this senior position to coordinate the team, train new
staff and handle customer service as needed.

Responsible for training junior staff, evaluating
customer satisfaction, promoting special menu items, monitoring waiters,
assigning tasks, and solving customer complaints.

Ensure high quality service to the guests by leading and
motivating the restaurant staff, in line with company standards and policies
outlined in the operational manuals and human resources manual, including coaching
and training the employees; planning, assigning and directing duties;
preventing and handling guests.

Restaurant Captain Duties and Responsibilities:

• Always
  greet and welcome guests promptly in a warm and friendly manner.
• Always
  thank and give fond farewell to guests conveying anticipation for their
  next visit.
• Assist
  guests with table reservations.
• Assist
  guests while seating.
• Ensure
  guests are serviced within the specified time.
• Has
  a good knowledge of menu and presentation standards.
• Speak
  with guests and staff using clear and professional language, and answer
  phone calls using appropriate telephone etiquette.
• Able
  to answer any questions regarding the menu and assist with menu
  selections.
• Able
  to anticipate any unexpected guest need and react promptly and tactfully.
• Always
  applies service techniques correctly at all times, and serves Food &
  Beverage items with enthusiasm.
• Serve
  food courses and beverages to guests.
• Set
  tables according to the type of event and service standards.
• Record
  transactions/orders in Point of Sales systems at the time of order.
• Communicate
  with the kitchen regarding any menu questions, the length of wait, and
  product availability.
• Communicate
  additional meal requirements, allergies, dietary needs, and special
  requests to the kitchen.
• Check
  with guests to ensure satisfaction with each food course and beverage.
• Responsible
  for clearing, collecting, and returning food and beverage items to the
  proper area.
• Maintain
  cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews
  order dockets ensuring accurate and timely preparations for order
  requirements accordingly.
• Present
  accurate final bill to guests and process payment.
• Perform
  shift closing on the Point of sales terminal and tally cash and credit
  card settlements.
• Ensures
  that the restaurant is always kept clean and organized, both at the front
  as well as the back of house areas.
• Ensures
  that hotel brand standards and SOPs are consistently implemented.
• Work
  with fellow staff and managers to ensure that the restaurant achieves its
  full potential.
• Completes
  the daily responsibilities that are set for each shift.
• Complete
  closing duties, including restocking items, turning off lights, etc.
• Conducts
  monthly inventory checks on all operating equipment and supplies. 
• Take
  an active role in coaching and developing junior staff.
• Any
  other duties related to food and beverage service assigned by the manager.

Persyaratan minimum:

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum’at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 20 April 2024