Lowongan Kerja Badung Posisi Call Centre Agent di PT. Bali Management Bersama

Info Loker

Perusahaan	PT. Bali Management Bersama
Posisi	Call Centre Agent
Tempat	Badung
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Call Center (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Objectives of this role

• Handle a large volume of inbound and outbound chats in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of chats throughout the lifecycle of a sender’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency

Responsibilities

• Memorize scripts for products and services, and refer to them during chats
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using concierge database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Required skills and qualifications

• High school degree or equivalent
• Experience working in a call center or customer-support role
• Proficiency in problem-solving
• Ability to multitask and manage time effectively

Preferred skills and qualifications

• English (written, reading)
• Experience in customer service

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Info Perusahaan

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