Lowongan Kerja Jakarta Barat Posisi Call Center-inbound Officer di PT Panin Dai-ichi Life

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Perusahaan	PT Panin Dai-ichi Life
Posisi	Call Center-inbound Officer
Tempat	Jakarta Barat
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Growing your career at Panin Dai-ichi Life is a fantastic opportunity to develop excellent skills. We are recognized as The Best Performance Insurance for life insurance with Asset Rp. 8 – 25 Trilion in Bisnis Indonesia Financial Award (BIFA) 2023. On top that, Fadjar Gunawan, CEO Panin Dai-ichi Life has been recognized as Best CEO Insurance this year.

Panin Dai-ichi Life is a joint-venture partnership between Panin Life and Dai-ichi Life. Panin Life is a life insurance company that has been served for Indonesian people in more than 40 years, as part of Panin Group which engaged in the financial services industry. Supported by good network services and marketing through agents, employees, and business partners in various major cities in Indonesia. Dai-ichi Life is one of the largest life insurance company in Japan with 120 years of experience in the life insurance industry with international business networks in various countries around the world. Dai-ichi Life is also a public listed company in Japan with an “AA-” rating from Fitch and an “A+” rating from Standard & Poor’s (as of January 2023).

Responsibilities :

• Listen to customer’s question, concern and issues
• Check policy data/history and do quick analysis, answer customer’s question relate to policy data, product, procedure and transaction and resolve customer’s concerns
• Maintain a positive attitude and calmly respond to customer’s complaint
• Handle customer’s complaint, do quick analysis and provide solutions. Coordinate with respective dept for complaints that need further investigation and decision, monitor and follow up until complaint settlement
• Perform retention for customer who request cancel/surrender by explaining the product benefit
• Responding customers efficiently and accurately, ensuring customers feel supported and valued, get and help customers for any problem met
• Get and analyze voice of customers and propose initiative for service improvement

Key Requirements :

• Bachelor/Master degree, with any major
• Having experience as Call Center Inbound/Customer Service in the banking/life insurance company
• Computer skills (MS Office, Excel, Power Point)
• Telephone Courtesy Skill, Customer Service Skill

At Panin Dai-ichi Life, our team are friendly, innovative, passionate and collaborative. We build a high value workplace to the team with integrity, transparency and respect to diversity. We empower our employees to bring out their potential, to learn and row. Guided by our mission, we provide a positive place to work so that we can reach our goals.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Asuransi
• Ukuran Perusahaan: 201 - 500 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Tunjangan Pendidikan, Tip, Asuransi kesehatan, Penglihatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos), Pension
• Lokasi: Jl. Letjend S. Parman kav.91