Lowongan Kerja Medan Posisi Cafe Operations Manager di Pengiklan Anonim

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Perusahaan	Pengiklan Anonim
Posisi	Cafe Operations Manager
Tempat	Medan
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Manajemen – Area/Multi-lokasi (Ritel & Produk Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Key Responsibilities:

• Oversee day-to-day operations of the café and implement efficient operational procedures to enhance productivity and customer service.
• Cultivate a customer-centric culture in the cafe, ensuring that all guests receive exceptional service and a memorable experience.
• Recruit, train, and schedule cafe staff.
• Optimize workflow and staffing schedules.
• Provide ongoing product and service training to provide top-notch customer service and maintain a welcoming and friendly atmosphere.
• Monitor and handle guest inquiries and feedback across all platforms professionally and promptly, striving to exceed guest expectations.
• Develop and execute strategic plans and business goals for business growth, considering local market trends and customer preferences.
• Implement effective inventory management practices to minimize waste and maximize profitability.
• Ensure the cafe premises, equipment, and facilities are clean and well-maintained. Schedule a regular maintenance and repairs, including equipment servicing.
• Conduct regular inspections and audits to ensure compliance with hygiene standards, food safety practices, and any other relevant regulations.
• Develop and manage the cafe’s budget. Monitor sales performance, analyse financial reports, and take corrective actions as necessary.
• Set pricing strategies for menu items, considering costs, competition, and customer preferences.
• Collaborate with Management to create and execute promotional/branding campaigns and marketing initiatives.

Qualifications and Skills:

• A minimum of 3-5 years of experience in a supervisory or management role within the food and beverage industry, preferably within a 4 or 5-star hotel or resort setting.
• Having knowledge in specialty coffee and/or roasting would be beneficial.
• Customer service oriented.
• Basic knowledge of financial management principles, including budgeting, cost control, and revenue optimization.
• Ability to adapt to changing circumstances and handle unexpected situations effectively.

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