Lowongan Kerja Jakarta Pusat Posisi B2b Telemarketing Team Lead di Perusahaan Dirahasiakan

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Perusahaan	Perusahaan Dirahasiakan
Posisi	B2b Telemarketing Team Lead
Tempat	Jakarta Pusat
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Digital Marketing, Penjualan / Pemasaran
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

We are looking for an enthusiastic Telemarketing Team Lead to lead the team to generate meetings either by calling inbound / outbound leads or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints. The goal is to generate meetings from the outbound leads through persuasion and solutions.

Requirements:

• Proven customer support experience or experience as a Client Service Representative at least 3 years
• Acting as a Team Leader for at least 2 years
• Proven experience in B2B (Business-to-Business) field
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM system and practices
• Customer-oriented and ability to adapt/respond to types of characters
• Excellent communication and presentation skills
• Abiity to multi-task, prioritize, and manage time effectively

Job Responsibilities:

• Lead and nurture team members to be able to achieve target
• Convert enquiries to to active leads by generating meeting
• Strategize and execute on how to maximize number of meeting from leads generated
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and compete information by using the right methods/tools
• Meet personal/customer service team sales target and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• This Position also similar “Telemarketer Supervisor”

Benefits:

• Competitive salary, based on result-oriented personal performance review
• Significant career growth opportunities, based on personal performance review every 6 months

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