Lowongan Kerja Jakarta Raya Posisi Avp-product & Customer Insight di Indosat Ooredoo

Info Loker

Perusahaan	Indosat Ooredoo
Posisi	Avp-product & Customer Insight
Tempat	Jakarta Raya
Tingkatan Kerja	Manajer/Asisten Manajer
Kualifikasi	Diploma Pascasarjana, Gelar Professional, Magister (S2), Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pemasaran/Pengembangan Bisnis, Penjualan / Pemasaran
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Role Purpose

• Qualitative Research Expert, who Lead the execution of research / assessment activity related to Customer Product Insight more into exploratory research (via FGD, IDI, etc.). And also expert in quantitative research that can do study via multi-channel i.e. SMS Broadcsat, Telesurvey.
• Coordinate with other stakeholder (Product, Digital, Brand, CVM) in order to give insight and recommendation from Customer Point of View.
• Lead the execution of Use Cases using new Survey Platform capability.

Detail Responsibilities

1. Conducting research / assessment activity related to Customer and Product Insight:

• Identify Business Questions which need to be answered through Consumer Research and provide recommendation from Customer Point of View
• Deliver insight to Business Partner in creating Business decision related to Product and Brand Investment
• Customer Feedback monitoring on new product launches, tracking study (BHT, Brand Preference, etc)
• Issue based analytics & recommendation based on Root Cause Identification from specific business problem
• Explore and test product ideas for future product roadmap
• Convince the result of ideas testing to business colleague
• Prepare and execute for all Purchase funnel study (Awareness, Purchase Intention in all Product Family)
• Design questionnaire for research study using Telesurvey and SMSBC.
• Design DG for FGD and IDI. Doing moderation and share the outcome to Business User

2. Lead the Idea Generation Process which related to Customer & Product Insight

3. Team collaboration

Requirements

Qualification:

• Bachelor’s Degree in Engineering/Statistic/Science who are familiar with Research and Statistical Process
• Expert in Qualitative Method in Research
• Min 3 years experience as moderator in FGD/IDI
• Have high energy to learn new methods in working
• Have good interpersonal Skills (include Negotiation, Presentation, Consultancy)
• Expert in Quantitative is a plus point

Experience:

• Min 5 years in Consumer Research
• Would be beneficial to have experience in Customer Research in Telco/Technology

Skills:

• Customer and Market Focus
• Effective Collaboration
• Insight into Action
• Business Presentation & Charting
• People Development

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Telekomunikasi
• No. Registrasi: -
• Ukuran Perusahaan: 2001 - 5000 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Olahraga (contoh: pusat kebugaran), Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)
• Lokasi: Kebumen