Lowongan Kerja Jawa Barat Posisi Asst. Front Office Manager di The Ritz – Carlton Jakarta

  • Loker diposting 2 tahun yang lalu

Perusahaan kami telah merilis loker dengan sistem full time untuk posisi Asst. Front Office Manager di perusahaan The Ritz - Carlton Jakarta untuk kota/kab Jawa Barat serta sekitarnya.

Pengalaman yang usaha kami butuhkan ialah Hotel/Restoran & Hotel/Pariwisata serta orang yang mampu mengemban pekerjaan dengan baik.

Perusahaan kami tidak memiliki kualifikasi yang spesifik terhadap pelamar sehingga kamu bisa mencoba melamar ke perusahaan ini dengan memberikan CV atau portofolio anda.

Upah yang perusahaan ini tawarkan cukup bersaing menurut dari skill karyawan. Rata-rata upah yang kami tawarkan adalah Rp 1.800.000 - Rp 5.500.000. Namun itu semua dapat berubah menurut dari keputusan HRD.

Info Loker

Perusahaan The Ritz – Carlton Jakarta
Posisi Asst. Front Office Manager
Tempat Jawa Barat
Tingkatan Kerja Tidak Terspesifikasi
Kualifikasi Tidak terspesifikasi
Jenis Pekerjaan Full Time
Spesialisasi Dibutuhkan Hotel/Pariwisata, Hotel/Restoran
Gaji Min Rp. 1.800.000
Gaji Max Rp. 5.500.000

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Alamat Lengkap

Provinsi Jawa Barat
Alamat Jl. DR. Ide Anak Agung Gde Agung Kav.E, Jakarta, Jl. Mega Kuningan Barat No.1, Daerah Khusus Ibukota Jakarta 12950, Indonesia
Map Google Map

Keuntungan Kerja

  • Mendapat pengalaman kerja
  • Bonus jika lembur
  • Diajari terlebih dahulu

Lamar kerja

Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.

Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.

Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.

Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.

Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.

Semoga sukses mendapat pekerjaan yang diinginkan.

Intruksi Melamar Pekerjaan

  1. Buka link "Lamar Sekarang" di atas
  2. Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
  3. Jika sudah mendaftar kalian bisa langsung login
  4. Promosikan diri anda lewat form lamaran kerja yang tertara
  5. Selesai, silahkan tunggu.

Bagikan Loker ini

Deskripsi Perusahaan

The Ritz-Carlton Jakarta merupakan sebuah hotel berkelas dunia yang menawarkan pengalaman tamu yang menakjubkan. Ini adalah salah satu yang diberi peringkat tertinggi dan terbaik dari semua hotel di Jakarta, Indonesia. The Ritz-Carlton Jakarta merawat semua tamu dengan standar bintang lima layanan dan semua fasilitas modern. Hotel ini memiliki delapan belas sampai dengan 126 kamar mewah, termasuk lantai eksklusif untuk tamu ritel dan penginapan tiga hari. Setiap suite dilengkapi dengan akses Wi-Fi gratis, televisi layar datar, dan beberapa memiliki sentuhan pribadi yang dapat membantu menciptakan kenyamanan layaknya di rumah. The Ritz-Carlton Jakarta juga menyediakan berbagai makanan dan minuman dalam pilihan restoran bintang lima dan bar, serta beragam layanan sudut spa. Hotel ini berbasis di pusat kota, dengan jarak tempuh kurang dari 20 menit ke bandara internasional dan ke atraksi utama di kota.

Info Perusahaan

  • Industri:
Loker ini cocok untuk anda yang tinggal di provinsi: Jawa Barat