Lowongan Kerja Jakarta Raya Posisi Associate, Service Coordinator – It Service Management di Kyndryl
- Loker diposting 2 tahun yang lalu
Telah dibuka lapangan pekerjaan dengan sistem untuk posisi Associate, Service Coordinator - IT Service Management di perusahaan Kyndryl untuk daerah Jakarta Raya dan sekitarnya.
Skill yang kami inginkan ialah Komputer/Teknologi Informasi & IT-Admin Jaringan/Sistem/Database serta orang yang jujur dan disiplin.
Perusahaan ini tidak memiliki syarat yang spesifik terhadap calon pelamar sehingga kamu dapat mencoba melamar ke perusahaan ini dengan memberikan CV atau portofolio anda.
Upah yang perusahaan kami tawarkan cukup kompetitif menurut dari pengalaman pekerja. Minimum upah yang kami berikan adalah Rp 1.800.000 - Rp 5.500.000.
Info Loker
| Perusahaan | Kyndryl |
| Posisi | Associate, Service Coordinator - It Service Management |
| Tempat | Jakarta Raya |
| Tingkatan Kerja | Tidak Terspesifikasi |
| Kualifikasi | Tidak terspesifikasi |
| Jenis Pekerjaan | |
| Spesialisasi Dibutuhkan | IT-Admin Jaringan/Sistem/Database, Komputer/Teknologi Informasi |
| Gaji Min | Rp. 1.800.000 |
| Gaji Max | Rp. 5.500.000 |
Locations Jakarta, Indonesia
Job ID 638468BR
Date posted 04/30/2023
Primary Job Area Technical Specialist
Why Kyndryl
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our
One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.
Your Role and Responsibilities
• Monitor progress of incident ticket to achieve resolution KPI and create problem ticket for any cases that need special team to solve.
• Manage and record all IT assets, from receival until disposal by using IT Asset Management tool.
• Ensure all asset in good condition and highest performance by monitoring through IT Asset Management and keeping the OS in in-scope infrastructures, in-scope platforms up to date through Patch Management.
• Responsible for IT asset storage management.
- Participate in training of the tools, manage tools, and make improvement.
- Provide regular report
Required Technical and Professional Expertise
• ITSM Processes: The ITSM and Tools Specialist should have a strong understanding of ITSM processes such as Incident Management, Change Management, Problem Management, and Service Request Management.
• ITSM Tools: The specialist should have expertise in ITSM tools such as ServiceNow, BMC Remedy, Jira Service Desk, Cherwell, and others. They should be able to configure, customize, and maintain these tools to support ITSM processes.
• ITIL Framework: The ITSM and Tools Specialist should have a good understanding of the ITIL (Information Technology Infrastructure Library) framework, including ITIL terminology, processes, and best practices.
• Service Catalog: The specialist should be able to create and maintain a service catalog, defining the services offered by IT and the related service level agreements (SLAs).
• Service Level Management: The specialist should have expertise in defining and managing service level agreements (SLAs), service level targets (SLTs), and operational level agreements (OLAs).
• Performance Metrics: The specialist should be able to define and track performance metrics such as Mean Time to Resolve (MTTR), Mean Time Between Failures (MTBF), and Availability.
• Reporting and Analytics: The specialist should be able to generate reports and provide insights into ITSM processes and tools, using analytics tools such as Tableau, Power BI, or other reporting tools.
• Project Management: The specialist should have project management skills, including the ability to plan, execute, and monitor ITSM projects.
• Communication Skills: The specialist should have strong communication skills to communicate ITSM processes, metrics, and reports to stakeholders.
• Continuous Improvement: The specialist should have expertise in continuous improvement methodologies such as Agile, to improve ITSM processes and tools over time.
Preferred Technical and Professional Experience
• Leadership skills: The ITSM and Tools Specialist should have strong leadership skills to lead ITSM projects, collaborate with cross-functional teams, and mentor junior staff.
• Customer Service: The specialist should have excellent customer service skills to handle customer complaints, provide technical support, and ensure customer satisfaction.
• Business Acumen: The specialist should have a good understanding of the business goals, objectives, and processes of the organization to align ITSM processes and tools with business requirements.
• IT Security: The specialist should have knowledge of IT security best practices and be able to ensure that ITSM processes and tools are secure.
• Automation: The specialist should have expertise in automation technologies such as RPA (Robotic Process Automation) and scripting languages to automate ITSM processes and tasks.
• Data Analysis: The specialist should have data analysis skills to analyse ITSM metrics and identify opportunities for improvement.
• Soft Skills: The specialist should have strong soft skills, including effective communication, collaboration, problem-solving, and decision-making skills.
• Certifications: Professional certifications such as ITIL Foundation, ITIL Practitioner.
• Knowledge of emerging technologies: The ITSM and Tools Specialist should stay up to date with emerging technologies, such as AI and machine learning, to suggest innovative solutions to business problems.
Required Education
Bachelor’s Degree
Being You @ Kyndryl
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
Other things to know
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary Job Category
Technical Specialist
Role (Job Role)
Service Coordinator
Employment Type
Full-Time
Contract Type
Fixed Term – Short Term
Position Type
Early Professional
Travel Required
Some travel may be required based on business demand
Company
(Y031) PT Kyndryl Solutions Indonesia
Is this role a commissionable / sales incentive based position
No
–
Alamat Lengkap
| Provinsi | DKI Jakarta |
| Kota | Jakarta Raya |
| Alamat | Kyndryl Solutions Indonesia, Jl. M.H. Thamrin No.28-30, RW.5, Gondangdia, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10350, Indonesia |
| Map | Google Map |
Keuntungan Kerja
- Mendapat pengalaman kerja
- Bonus jika lembur
- Diajari terlebih dahulu
Lamar kerja
Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.
Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.
Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.
Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.
Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.
Semoga sukses mendapat pekerjaan yang diinginkan.
Intruksi Melamar Pekerjaan
- Buka link "Lamar Sekarang" di atas
- Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
- Jika sudah mendaftar kalian bisa langsung login
- Promosikan diri anda lewat form lamaran kerja yang tertara
- Selesai, silahkan tunggu.
Deskripsi Perusahaan
Kyndryl adalah perusahaan teknologi yang melayani organisasi dalam skala besar. Perusahaan ini berkedudukan di Austin, Texas, AS dan dianggap sebagai salah satu perusahaan teknologi terkemuka. Kyndryl memberdayakan proses operasi teknologi pada skala luas dengan penggunaan capaian yang lebih akurat, pengujian berkelanjutan, dan alat bantu nilai tambah yang tangguh. Perusahaan menawarkan jasa yang dapat disesuaikan untuk membantu organisasi membuat keputusan yang bijaksana dan membuat pengalaman pelanggan yang lebih baik. Kyndryl menjamin kualitas yang tetap tinggi dan beroperasi sesuai standar industri. Ini menyediakan pemeliharaan yang terjangkau dan berkelanjutan untuk mendukung integrasi, pemeliharaan, keamanan, dan analisis daya.
Info Perusahaan
- Industri:
