Lowongan Kerja Jakarta Raya Posisi Associate, Customer Success di YAYASAN SEHATKAN NEGERI INDONESIA

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Perusahaan	YAYASAN SEHATKAN NEGERI INDONESIA
Posisi	Associate, Customer Success
Tempat	Jakarta Raya
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Call Center (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

At Inofarma, we’re on a mission to revolutionize healthcare in Indonesia. Our goal? To build the largest, innovative pharmacy chain that enhances the health and well-being of communities across the nation. We’re delivering accessible, affordable, and high-quality medicines paired with expert pharmaceutical services, all while creating a brand that Indonesians trust and love.

As we take this ambitious journey of growing to 1,000 stores, we’re looking for a dedicated and customer-focused Associate, Customer Success to be the front line of our service—ensuring every interaction builds trust, delivers accurate information, and creates a seamless healthcare experience across our nationwide network. You will play a key role in handling customer inquiries, processing medication orders, resolving issues, and guiding customers with care so that every store operates with confidence and every customer feels supported.

Key Responsibility : 

• Handle customer inquiries and requests through WhatsApp chat in a professional and empathetic manner.

• Provide accurate, clear, and reliable information on medications, including usage instructions, possible side effects, and drug interactions.

• Take and process medication orders, ensuring accuracy in entry and tracking order status until completion.

• Monitor and update customers regarding their order progress to ensure transparency and satisfaction.

• Resolve customer complaints effectively, maintaining a customer-first mindset.

• Escalate complex or sensitive cases to the appropriate team or supervisor in a timely manner.

• Maintain accurate records of customer interactions and feedback to support continuous improvement.

• Collaborate with pharmacy, logistics, and operations teams to ensure high-quality service delivery.

Your Qualifications : 

• Diploma/Bachelor’s degree in Pharmacy, Health Sciences, or a related field (preferred).

• Strong knowledge of medications, usage, side effects, and drug interactions.

• Previous experience in customer service, pharmacy support, or healthcare is an advantage.

• Excellent communication skills (written and verbal), with the ability to explain medical information in simple and clear language.

• Strong problem-solving skills and ability to stay calm under pressure.

• Detail-oriented, reliable, and able to multitask in a fast-paced environment.

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