Lowongan Kerja Jakarta Pusat Posisi Assistant Head Operations di Stable Group

Info Loker

Perusahaan	Stable Group
Posisi	Assistant Head Operations
Tempat	Jakarta Pusat
Tingkatan Kerja	Manajer/Asisten Manajer
Kualifikasi	Diploma Pascasarjana, Gelar Professional, Magister (S2), Sarjana (S1)
Jenis Pekerjaan	Kontrak
Spesialisasi Dibutuhkan	Lainnya, Lainnya/Kategori tidak tersedia
Gaji Min	Rp. 9.000.000
Gaji Max	Rp. 11.200.000

Please carefully read the full text of this job ad before applying.

Do you enjoy helping others develop their customer service skills and understand the advantages of a team environment and what it takes to thrive in one? Then you may be perfect for our team leader job.

Stable Group runs 7 days a week phone answering service for Australian clients. Requiring constant training and monitoring towards improving the client’s call experience and optimisation of the reception/admin staff capabilities.

Looking for a person who:

●       Is a proactive team player

●       Can lead and motivate our team from good to great.

●       Has proven experience that can relate to the nature of the role

●       Thrives in a role where flexibility is a must, adaptability is required and initiative is paramount

●       Exceptional communication skills (Near native English speaking)

●       Strong English-speaking operations office experience

●       Possess the willingness to learn and develop

●       Has a fun and outgoing personality

As the Assistant Head of Stable Health Clinic Operations, your role would be to support the Head of Operations in managing the day-to-day activities and ensuring the smooth functioning of the back office and clinic operations. Your responsibilities may include, but are not limited to:

Staff Management: Assisting in hiring, training, and scheduling support staff. Ensuring that the team is well-coordinated and adheres to the Stable’s policies and procedures.

Quality Control: Monitoring the quality of the Customer care team to its high standards, and addressing any performance issues or customer complaints that arise.

Client Relations: Overseeing customer interactions, handling feedback, and ensuring a positive experience for all clients. 

Operational Efficiency: Identifying areas for improvement in clinic and Customer care operations and implementing strategies to optimize efficiency. This may involve streamlining processes from making the booking, admin tasks and other operations procedures.

Marketing and Promotion: Collaborating with the marketing team to develop promotional campaigns and strategies to attract new clients and retain existing ones.

Technology and Systems: Overseeing the implementation and maintenance of software systems for scheduling, booking, and customer management to enhance operational efficiency.

Training and Development: Supporting ongoing training and professional development initiatives for the admin team staff to enhance their skills and knowledge.

Reporting and Analysis: Providing regular reports to the Head of Operations, Chief of Operations, Managing Director on key performance indicators, operational issues, and opportunities for improvement.

Your role would be critical in ensuring that the Stable Massage Clinics operates smoothly, provides exceptional service to its clients, and maintains a positive and productive work environment for its staff.

To be successful you are degree qualified and have proven extensive experience in small office operations and experience. You have demonstrable excellent communication and relationship skills in addition knowledge in various social media platforms, database management, email, social and website strategies will be an advantage.

Requirements

• Ideal candidate must possess at least a Bachelor’s Degree, Linguistics/Languages, Business Studies/ Administration/ Management, Personal Services, Marketing, Commerce or equivalent.
• Required language: English (Good and effective communicator)
• Experience abroad highly regarded
• At least 3 years of working experience in a related field is required for this position.
• This position will require acting team leader role. Supervisor / Coordinators experience specializing in customer care or equivalent will be an advantage.
• Full-Time position available.
• Punctuality is paramount
• Must be able to accept roster changes and public holiday work
• Working hours 8 hours a day between: 5:00/6.00 am to 2:00/3:00 pm Monday to Friday or over the weekend (if needed)
• Customer service or call center team leader experience.
• Conflict resolution skills.
• Suitable to someone who lives within 1 hour of our office.
• You must be available to travel to Melbourne for 2 – 4 weeks for further training. All expenses will be paid by the company but it is imperative to have all documents in order and ready.

As spoken English is very important to us we would like you to audio record yourself reading and answering the following questions and send these by email to recruitment(at)stablemassage.com.au with your CV at the time to the application.

1. Why do you think this job is right for you?
2. As we work on Australian time this means it is a Monday to Friday 5.00/6.00 am to 2.00/3.00 pm Indonesian time. Can you please let us know how would you manage to the early starts?
3. Please tell us something about your current/last job and when you will be available to start working with us.
4. What is the biggest challenge for this position?
5. How would you manage a team with a variety of team member’s background?
6. We work through Indonesian public holidays which means you might need to spend time away from your family in those days. Please let us know if this is fine with you and how your family will take it?

In advance, thank you very much for your interest and we are looking forward to your reply.

Only applications with audio recording will be processed and considered.  

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Kesehatan/Medis
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 26 hari
• Tunjangan dan Lain-lain: Tip, Parkir, Kasual (contoh: Kaos), Double pay for holiday work / No overtime required, 05:00 AM - 04.00 PM