Lowongan Kerja Jakarta Raya Posisi Assistant Front Office Manager di The Hermitage Menteng
- Loker diposting 2 tahun yang lalu
Dibutuhkan!! lowongan pekerjaan dengan sistem full time untuk posisi Assistant Front Office Manager di kantor The Hermitage Menteng untuk daerah Jakarta Raya dan sekitarnya.
Kemampuan yang usaha kami inginkan adalah Hotel/Restoran & Hotel/Pariwisata serta orang yang jujur, amanah, disiplin, dan bertanggung jawab.
Perusahaan ini tidak memiliki persyaratan minimal pendidikan/sertifikasi yang khusus terhadap pelamar pekerjaan sehingga kamu dapat mencoba melamar ke perusahaan kami dengan memberikan CV atau portofolio anda.
Upah yang perusahaan kami tawarkan cukup bersaing tergantung dari kemampuan pekerja. Rata-rata upah yang kami berikan adalah UMR/UMP daerah masing-masing. Walaupun begitu semua dapat berubah menurut dari keputusan HRD.
Info Loker
Perusahaan | The Hermitage Menteng |
Posisi | Assistant Front Office Manager |
Tempat | Jakarta Raya |
Tingkatan Kerja | Tidak Terspesifikasi |
Kualifikasi | Tidak terspesifikasi |
Jenis Pekerjaan | Full Time |
Spesialisasi Dibutuhkan | Hotel/Pariwisata, Hotel/Restoran |
Gaji Min | Rp. 1.800.000 |
Gaji Max | Rp. 5.500.000 |
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Alamat Lengkap
Provinsi | DKI Jakarta |
Kota | Jakarta Raya |
Alamat | Jl. Cilacap No.1, Menteng, Jakarta, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10310, Indonesia |
Map | Google Map |
Keuntungan Kerja
- Mendapat pengalaman kerja
- Bonus jika lembur
- Diajari terlebih dahulu
Lamar kerja
Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.
Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.
Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.
Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.
Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.
Semoga sukses mendapat pekerjaan yang diinginkan.
Intruksi Melamar Pekerjaan
- Buka link "Lamar Sekarang" di atas
- Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
- Jika sudah mendaftar kalian bisa langsung login
- Promosikan diri anda lewat form lamaran kerja yang tertara
- Selesai, silahkan tunggu.
Deskripsi Perusahaan
The Hermitage Menteng adalah perusahaan yang fokus pada layanan desain dan kebutuhan arsitektur. Perusahaan ini didirikan di Jakarta pada tahun 2017 oleh kumpulan arsitek dan desainer bersertifikat yang berkomitmen untuk semenjak itu. Mereka berfokus pada menghadirkan layanan arsitektur yang intensif yang memungkinkan klien mereka untuk memperoleh perencanaan dan desain yang optimal dari setiap proyek. Mereka menekankan pada akseptabilitas, keterbukaan, keseragaman, dan kualitas yang tinggi dalam menghasilkan pekerjaan yang cowok. The Hermitage Menteng mengkhususkan perencanaan dan desain untuk proyek institusional, apartemen, bisnis, dan komersial. Salah satu proyek yang dipamerkan secara luas adalah pembuatan kompleks apartemen untuk keluarga mapan di daerah Menteng, Jakarta dengan gaya arsitektur modern yang langsung menangkap perhatian masyarakat.
Info Perusahaan
- Industri: