Lowongan Kerja Jakarta Selatan Posisi Application Support di PT Kredit Pintar Indonesia

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Perusahaan	PT Kredit Pintar Indonesia
Posisi	Application Support
Tempat	Jakarta Selatan
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Dukungan IT (Teknologi Informasi & Komunikasi)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Responsibilities of an Application Support Specialist:
– Incident Management: Respond to and resolve application issues, ensuring minimal downtime and optimal performance.
– Troubleshooting: Diagnose and troubleshoot application-related problems reported by users.
– User Support: Provide technical support to end-users, addressing their queries and issues promptly.
– Monitoring: Continuously monitor application performance and system health to identify and mitigate potential issues proactively.
– Maintenance: Perform regular maintenance tasks, including software updates, patches, and configuration changes.
– Documentation: Maintain detailed documentation of issues, solutions, and processes for future reference and knowledge sharing.
– Collaboration: Work closely with development, IT, and other teams to ensure seamless integration and deployment of applications.
– Training: Conduct user training sessions and create training materials to enhance user proficiency and adoption.
– Reporting: Generate and analyze reports on application performance, user issues, and resolutions.
– Compliance: Ensure that applications comply with organizational policies, industry standards, and regulatory requirements.

Job Description of an Application Support Specialist:
– Role Summary: Provide technical support for software applications, ensuring their smooth operation and optimal performance. Respond to user issues, troubleshoot problems, and work with development teams to implement fixes and improvements.

Key Responsibilities:
 – Manage and resolve application-related incidents and service requests.
 – Provide first-line support for application issues and escalate as necessary.
 – Monitor application performance and system health, taking proactive measures to prevent issues.
 – Perform routine maintenance tasks such as updates, patches, and configuration changes.
 – Document incidents, troubleshooting steps, and resolutions for future reference.
 – Collaborate with development and IT teams to ensure successful application deployment and integration.
 – Train end-users on application functionality and best practices.
 – Create and maintain user guides, FAQs, and other support documentation.
 – Generate performance and issue resolution reports for management review.
 – Ensure applications adhere to organizational policies, industry standards, and compliance requirements.
– Qualifications:
 – Bachelor’s degree in Computer Science, Information Technology, or a related field.
 – Proven experience in application support or a similar role.
 – Strong problem-solving and analytical skills.
 – Excellent communication and interpersonal abilities.
 – Proficiency in relevant software and tools.
 – Ability to work independently and as part of a team.
 – Knowledge of ITIL processes and best practices is a plus.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Perbankan/Pelayanan Keuangan
• Ukuran Perusahaan: 501 - 1000 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Tip, Asuransi kesehatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)