Lowongan Kerja Surabaya Posisi Air Logistics Customer Care Specialists di PT Naku Freight Indonesia

Are you a Customer Care Expert focused on Air Logistics? Would you want to work for one of the most important Logistics Company of the world? Your Role
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. Your Responsibilities

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC). 
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.  
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.  
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order. 
• To  collaborate  with  Finance  +  Revenue  Care  Center  (RCC)  to  adjust  credit  limits  based  on  daily  business development + coordinate measures in case of challenges. 
• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes. 
• To create, review + refine customer reports. 
• To ensure delivery against all financial targets + strategic objectives.  

Your Skills and Experiences

• Strong  focus  on  customer  +  stakeholder relationships
• Strong  time  management skill
• Knowledge across our operations
• Excellent communication skill
• Ability to converse in Bahasa Indonesia and English
• Min 3 years experience in related field

About Kuehne+Nagel

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Hera Setyowati

**************@kuehne-nagel.com