Lowongan Kerja Jakarta Selatan Posisi Air Freight Customer Service & Document Staff di PT Samudera Caraka Jasa

Info Loker

Perusahaan	PT Samudera Caraka Jasa
Posisi	Air Freight Customer Service & Document Staff
Tempat	Jakarta Selatan
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Impor/Ekspor & Pabean (Manufaktur, Transportasi & Logistik)
Gaji Min	Rp. 5.075.000
Gaji Max	Rp. 6.575.000

Job description:

• Order Booking and Tracking: Arrange bookings with airliners, overseas agency, and/or all related parties. Monitor and track the status of customer orders, ensuring timely delivery and providing updates as necessary. 
• Client Communication: Interact with customers to address inquiries, provide updates on shipments, and resolve issues or concerns related to air freight services. 
• Customer Support: Assist customers in booking air cargo shipments, providing quotes, and ensuring their needs are met throughout the shipping process. 
• Problem Resolution: Manage and resolve customer inquiries, operational challenges, and issues related to air freight services. 
• Document Preparation: Coordinate with shipping document staff, prepare and review various air freight documents, including bills of lading, air waybills, customs forms, and manifests. 
• Compliance: Ensure that all air freight documentation complies with IATA/FIATA regulations, international trade regulations, customs requirements, and industry standards. 
• Data Entry: Accurately enter shipment data into relevant systems and databases. 
• Quality Control: Conduct quality checks on air freight documentation to minimize errors and discrepancies. 
• Compliance: Monitor and enforce compliance with safety regulations, security procedures, and industry standards. 
• Collaboration: Work closely with internal departments, including operations, sales, and finance, to ensure seamless air freight services and customer satisfaction. 
• Reporting: Generate reports related to air freight documentation, customer service activities, and performance metrics. 

Requirements:

• Candidate must possess at least a diploma or bachelor’s degree from any field. Aviation, Business Administration, Marketing, Logistics, or a related field is preferred.  
• Minimum of 1 year of experience in air freight customer service and documentation or a similar role. 
• Required language(s): English, Bahasa Indonesia. 
• Strong attention to detail and accuracy in document preparation and data entry. 
• Proficiency in using office software, document management systems, and customer service tools. 
• Knowledge of international trade regulations, customs procedures, and documentation requirements. 
• Strong computer skills, including proficiency in Ms. Office and relevant software tools. 
• Certification in International Trade, Export Documentation, or a related field may be beneficial but is not mandatory. 

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Transportasi/Logistik
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Tip, Pinjaman, Parkir, Penglihatan, Bisnis (contoh: Kemeja), Reimbursment Pengobatan, Mondays - Fridays
• Lokasi: UTC Hotel Gedung A lt.1