Lowongan Kerja Jakarta Utara Posisi After Sales Costumer Service Leader di PT Acmefog Pertumbuhan Komersil

Info Loker

Perusahaan	PT Acmefog Pertumbuhan Komersil
Posisi	After Sales Costumer Service Leader
Tempat	Jakarta Utara
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Konsumen – Call Center (Call Center & Layanan Konsumen)
Gaji Min	Rp. 6.075.000
Gaji Max	Rp. 8.075.000

Position Overview:
We are seeking a dedicated After-Sales Customer Service Representative with expertise in vape products and a strong background in customer service. This role involves handling post-sale inquiries, troubleshooting issues, and ensuring customer satisfaction while maintaining a deep understanding of vape products and industry regulations.

Key Responsibilities:

• Customer Support: Handle inquiries from customers regarding product usage, warranties, replacements, and other post-sale concerns.
• Issue Resolution: Troubleshoot product issues and provide solutions, including repairs, replacements, or refunds, in line with company policies.
• Product Knowledge: Maintain a comprehensive understanding of vape products, including functionality, safety, and maintenance, to provide accurate information to customers.
• Complaint Management: Address and resolve customer complaints promptly and professionally to ensure a positive customer experience.
• Documentation: Log customer interactions, issues, and resolutions in the customer service database for future reference.
• Follow-Up: Ensure all customer inquiries and complaints are resolved to satisfaction and follow up when necessary.
• Feedback Collection: Gather and report customer feedback to help improve products and services.
• Compliance: Ensure adherence to industry regulations, including age restrictions and safety standards.

Requirements:

• Experience: Minimum 2 years of customer service experience, preferably in the vape, electronics, or retail industry.
• Product Knowledge: Solid understanding of vape devices, e-liquids, and related accessories, including troubleshooting common issues.
• Communication Skills: Excellent verbal and written communication skills in English (additional language skills are a plus).
• Problem-Solving: Strong analytical and problem-solving skills to handle a wide range of customer concerns effectively.
• Interpersonal Skills: Ability to build rapport with customers and remain patient under pressure.
• Tech Savvy: Proficient in using customer service software, CRM tools, and other communication platforms.
• Adaptability: Willing to work in PIK Area, North Jakarta
• Regulatory Awareness: Familiarity with vape industry regulations and safety protocols is highly desirable.

Preferred Qualifications:

• Previous experience in the vape industry or a related field.
• Certification or training in customer service excellence.
• Basic technical knowledge of vape device assembly and repair.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive team environment focused on customer satisfaction.

Join us and be a part of a growing team that values expertise, professionalism, and customer care!

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Umum & Grosir
• Ukuran Perusahaan: 201 - 500 pekerja
• Waktu Proses Lamaran: 17 hari
• Tunjangan dan Lain-lain: Penglihatan, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)