Lowongan Kerja Jakarta Raya Posisi Advisor I, Customer Service – Indonesia di PT Concentrix Services Indonesia

Gambar PT Concentrix Services Indonesia Posisi Advisor I, Customer Service - Indonesia
  • Loker diposting 2 tahun yang lalu

Telah dibuka lowongan pekerjaan dengan sistem untuk posisi Advisor I, Customer Service - Indonesia di tempat usaha PT Concentrix Services Indonesia untuk daerah Jakarta Raya serta sekitarnya.

Pengalaman yang perusahaan kami butuhkan adalah Layanan Kesehatan & Praktisi/Asisten Medis serta orang yang mampu bekerja dengan tekun.

Perusahaan ini tidak memiliki kualifikasi yang khusus terhadap calon pelamar sehingga kamu dapat mencoba melamar ke perusahaan kami dengan memberikan CV atau portofolio anda.

Gaji yang perusahaan kami tawarkan cukup kompetitif tergantung dari kemampuan karyawan. Minimum upah yang kami tawarkan adalah Rp 1.800.000 - Rp 5.500.000.

Info Loker

Perusahaan PT Concentrix Services Indonesia
Posisi Advisor I, Customer Service - Indonesia
Tempat Jakarta Raya
Tingkatan Kerja Tidak Terspesifikasi
Kualifikasi Tidak terspesifikasi
Jenis Pekerjaan
Spesialisasi Dibutuhkan Layanan Kesehatan, Praktisi/Asisten Medis
Gaji Min Rp. 1.800.000
Gaji Max Rp. 5.500.000

Post Date: 11 Apr 2023

Requisition #: R1372848

Location: Jakarta, Indonesia

Job Type: Contact Center

Please access the link below for the recruitment data protection notice, applicable for the region where you are applying, or access our Privacy Notice at the bottom of the page if you don’t see the region where you are applying.

Data Protection Notice

Essential Functions/Core Responsibilities 

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile 

• High school diploma with three to six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role 

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

GERMANY – This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES  

• Minimum of two years of college education. No prior call center experience is required

• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA  

• Ability to effectively communicate, both written and verbally

• Listen attentively to customer needs and concerns; demonstrate empathy

• Clarify customer requirements; probe for and confirm understanding of requirements or problem

• Confirm customer understanding of the solution and provide additional customer education as needed

• Ability to learn including strong problem solving skills

• Demonstrate strong probing and problem solving skills

• Should be able to handle complex queries

• Should be able to resolve customer queries independently 

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Alamat Lengkap

Provinsi DKI Jakarta
Kota Jakarta Raya
Alamat Concentrix, Jl. Jenderal Sudirman No.1, RT.3/RW.3, Kuningan, Jakarta, South Jakarta City, Jakarta 12190, Indonesia
Map Google Map

Keuntungan Kerja

  • Mendapat pengalaman kerja
  • Bonus jika lembur
  • Diajari terlebih dahulu

Lamar kerja

Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.

Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.

Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.

Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.

Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.

Semoga sukses mendapat pekerjaan yang diinginkan.

Intruksi Melamar Pekerjaan

  1. Buka link "Lamar Sekarang" di atas
  2. Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
  3. Jika sudah mendaftar kalian bisa langsung login
  4. Promosikan diri anda lewat form lamaran kerja yang tertara
  5. Selesai, silahkan tunggu.

Bagikan Loker ini

Deskripsi Perusahaan

About Concentrix: Concentrix,is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.

Info Perusahaan

  • Industri: Call Center/IT-Enabled Services/BPO
  • Ukuran Perusahaan: Lebih dari 5000 pekerja
  • Waktu Proses Lamaran: 26 hari
  • Tunjangan dan Lain-lain: Asuransi kesehatan, 5 days working
Loker ini cocok untuk anda yang tinggal di provinsi: DKI Jakarta