Lowongan Kerja Sumatera Utara Posisi Account Management di PT Solusi Transportasi Indonesia

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we’re more than a service provider; we’re agents of positive change.

• Work closely with City Manager and Account Management Lead from a very early stage. to build the merchant trust, communication and service needed to serve, retain and grow our top merchants

• Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications

• Accountable to understand the market and competition dynamics, agile in facing the competitive landscape and driving a viable business

• Accountable to accept challenging assignments, help leaders make tough decisions, partner and overcome obstacles to deliver results

• Accountable to ensure the delivery of end-to-end process, from planning to execution

• Driving growth and Higher ROI: Ensure the partners are growing with you and the company. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.

• Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.

• Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience

• Bachelor’s/Master’s degree preferably in management, business, public administration, or engineering

• 2-3 years of sales business development, account management, marketing.

• knowledgeable in business process management, identifying, assessing and controlling risk and successful initiatives execution

• Have strong written, oral and presentation communication skills, ability to adjust and guide discussions at multiple management levels

• Interests in carrying out off-ground activities (including external stakeholder engagement) – willing to be on the ground around 3 days a week

• Proficient in English is a plus

• Passion for the on-demand delivery space, and food delivery in particular

• Comfortable to work using a laptop and several Sales tools/applications.

• Great communication and negotiation skills

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you’re never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life’s challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.